Lizzette Borboa
Huntington Beach,CA
Summary
Organized Clerical Associate recognized for high productivity and efficient completion of tasks. Specialize in data entry, record keeping, and customer service, ensuring accurate information management and positive client interactions. Possess strong communication, time management, and problem-solving skills which contribute to streamlined office operations and support team objectives.
Overview
6
6
years of professional experience
Work History
Delivery Driver
DoorDash
Huntington Beach, CA
01.2023 - Current
- Managed the precise documentation of delivered goods and successfully obtained all necessary payments.
- Collaborated consistently with dispatch to ensure efficient resolution of delays or issues encountered on routes.
- Managed daily receipt of delivery instructions and assigned routes from dispatch.
- Enhanced the customer experience through prompt and helpful communication when addressing inquiries about products or services.
Office Manager
M & J Enterprises
Anaheim, CA
01.2020 - 10.2022
- Responsible for supervising staff members, organizing schedules, and efficiently assigning tasks.
- Established and executed efficient organizational guidelines.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Assisted in developing budgets for departmental expenses.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Maintained filing system for records, correspondence and other documents.
- Processed payroll accurately ensuring all employees were paid on time.
- Provided administrative support to management team including preparing reports and presentations.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained a high level of confidentiality while managing personnel records.
Payment Processing Coordinator
FCI Lender Services
Yorba Linda, CA
06.2018 - 01.2020
- Facilitated communication between different departments in order to resolve issues quickly.
- Handling client accounts in an efficient manner.
- Computed balances, totals or commissions to support accounting team.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Consulted with managers to resolve problems relating to employee performance, account handling and balancing.
Bank Teller
Wells Fargo
Irvine, CA
05.2018 - 05.2019
- Balanced teller drawers regularly throughout the day according to established procedures.
- Prepared reports on transaction activity for management review.
- Researched customer inquires regarding their accounts using internal banking systems.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Maintained accurate records of all financial transactions.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with basic technical issues related to digital banking platforms.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Maintained confidentiality of bank records, transactions and customer information.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
Education
High School Diploma -
Segerstrom High School
Santa Ana, CA06-2014
Skills
- Administrative Support
- Billing
- Customer Service
- Bookkeeping
- Data Entry
- Office Management
- Clerical Support
- Cash counting
- Financial Transactions
- Money Handling
- Signature Verification
- Wire Transfers
- Confidentiality
- Invoice Verification
- Banking operations
- Transaction Processing
- Bill processing
- Billing dispute resolution
- Payment management
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Delivery Driver
DoorDash
01.2023 - Current
Office Manager
M & J Enterprises
01.2020 - 10.2022
Payment Processing Coordinator
FCI Lender Services
06.2018 - 01.2020
Bank Teller
Wells Fargo
05.2018 - 05.2019
High School Diploma -
Segerstrom High School