LIZZETTE HERNANDEZ
WICHITA,KS
Summary
Professional consultant with track record of providing valuable insights and strategic solutions to diverse clients. Adept at leveraging analytical skills and industry knowledge to drive impactful outcomes. Known for fostering team collaboration and adapting to dynamic environments, ensuring project success and client satisfaction.
Overview
13
13
years of professional experience
Work History
Customer Engagement Consultant
Insuritas
06.2023 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Enhanced communication among team members to foster collaborative and supportive work environment.
Personal and Commercial Lines Specialist
Steve Pore
10.2021 - 06.2023
- Identified and maximized sales opportunities, and increased customer retention rates.
- Trained new sales professionals and provided coaching as needed to maintain agency sales success.
- Discussed insurance products and anything pertaining to better and more satisfactory service for the customer.
- Built a strong working knowledge of the various insurance carriers procedures and company underwriting manuals.
Insurance Producer/Office Manager
Holly Yip Agency
04.2016 - 10.2021
- Worked in high-volume, competitive sales environment
- Set up policies and completed all documentation
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension
- Maintained high standards of customer service by building relationships with clients
- Identified and maximized sales opportunities, and increased customer retention
- Designed and implemented helpful office processes and policies.
- Delegated and monitored clerical and administrative tasks to increase work flow
Office Receptionist
Holly Yip Agency
02.2013 - 04.2016
- Answered high-volume, multi-line telephone, directing callers to appropriate office personnel
- Responded to customer calls swiftly to resolve issues and answer questions
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Brought forth phone etiquette and a patient attitude.
Front Desk Agent
Courtyard by Marriott at Old
10.2011 - 02.2013
- Collected room deposits, fees and payments
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues
- Resolved service-related problems and documented actions in system
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Offered suggestions regarding dining, leisure, and entertainment.
Education
High School Diploma -
Evergreen High School
Metamora, OH05.2011
Skills
- Adaptability
- Critical Thinking
- Conflict Resolution
- Interpersonal Communication
- Data Entry
- Upselling and Cross-Selling
- Attention to Detail
Languages
Spanish
Native or Bilingual
Timeline
Customer Engagement Consultant
Insuritas
06.2023 - Current
Personal and Commercial Lines Specialist
Steve Pore
10.2021 - 06.2023
Insurance Producer/Office Manager
Holly Yip Agency
04.2016 - 10.2021
Office Receptionist
Holly Yip Agency
02.2013 - 04.2016
Front Desk Agent
Courtyard by Marriott at Old
10.2011 - 02.2013
High School Diploma -
Evergreen High School
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