Lizzette Higgins
HOSPITALITY SUPERVISOR
Brick,New Jersey
Summary
To obtain a Customer Service Representative/Hospitality position with a growing organization, offering my extensive experience within your company, and an opportunity with proving advancement.
Overview
35
35
years of professional experience
3
3
Certification
Work History
Cashier
KOHL’S
04.2009 - 05.2010
- Responsible in front end cashiering for point of sale, returns, replacing recovery items, and monthly inventory. Ensure the daily quota for KOHL’S credit card applications were met. Solved Customer Service complaints in a timely manner.
- Part-Time Employment
Front Office Manager
The Helmsley Park Lane & Middletowne Hotel
10.1990 - 05.2010
- Managed and responsible for 30 to 15 unionized staff members between both properties. Maintained 14-day occupancy forecast reports, processed weekly payroll, scheduling, and attendance sheets on each employee.
- Responsible for Front Office, Concierge, Bellman/Doorman/Business Center, and Lobby.
- Monitored staff daily to ensure quality 4-Star service of Customer Service policies were met for guest stays.
- Communicated and worked closely with Accounting Department making adjustments, credit check report was instilled on each shift, and all guest invoices were updated prior to guest departure.
- Trained all new staff members on orientation, telephone etiquette Helmsley standards, hotel policies, and HR policies were informed to each employee to ensure Operations in the hotel was implemented.
- Worked closely with Department heads on projects and completed in a timely manner as requested from Corporate Office.
- POSITIONS AND PROMOTIONS: given while employed with The Helmsley Hotel Corporation.
- Front Office Guest Service Agent
- Reservation Agent
- Reservation Manager In-House for a
- 620 room property
- Group Sales Coordinator for Sales Executive Office
- Sales Manager for Government Diplomatic Affairs
- Front Office Operation Manager
Food and Beverage Supervisor
Sonesta Select Tinton Falls Hotel
07.2015 - 09.2025
- Ensure monthly food cost budget, food orders, and supplies are met and placed weekly in a timely manner.
- Oversee Food and Beverage monthly inventories. Ensure Tip Recording Sheet is completed on a weekly basis.
- Supervised tier and seasonal menus by Corporate standards.
- Trained staff in Cashiering, F&B duties, POS Micros cashiering program, all operational duties and hotel standard policies.
- Trained staff on State Health Department policies.
- Responsible and assist with hiring and termination process of staff members. Ensure Temperature Log was completed daily.
- Worked closely with Sales Managers and Sales Coordinator to ensure all clientele events and menus were planned with the upmost detail, and organized to each clientele satisfaction.
- Ensure cashier drawers were counted daily. Knowledgeable on the Opera Cloud System for Front Office department. Assist other Department Heads upon request, and a Team player.
- Attend and participate in monthly Team Meetings with the Director of Food and Beverage.
- Attended to guests at Front end counter and ensured served in a timely manner. Cooked food at proper temperature requirements.
- Oversaw daily operations of food and beverage service, ensuring exceptional guest experiences.
- Trained and mentored staff on service standards and operational procedures.
- Implemented inventory control measures to minimize waste and optimize resources.
- Developed schedules for staff to maintain adequate coverage during peak hours.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
- Developed strong relationships with vendors to negotiate favorable pricing terms, resulting in reduced food costs.
- Delivered exceptional customer service, resolving inquiries and issues promptly.
- Trained new staff on company policies and customer interaction techniques.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Supervisor Front Office/Housekeeping
Marriott Residence Inn
04.2011 - 07.2015
- Responsible for Supervising Front Office and Housekeeping Departments. Conducted spot checks on guest rooms.
- Respond within a timely manner on any guest service complaints, and correspond via e-mail or letter to client and ensure guest is satisfied.
- Train staff on Epitome (CLS) Front Office program for guest services. Ensure all Credit check payments were implemented and processed on each shift to ensure accounting issues were resolved in a timely manner.
- Communicated and worked closely with all Department Heads on operational procedures and were met and completed.
- Housekeeping responsibilities included: opening and closing Room Attendant room boards on the shift, Room Inspections daily.
- Responsible for 12-15 staff members in Housekeeping, and ensure all hotel and operational training was completed as requested.
THE HLEMSLEY PARK LANE/MIDDLETOWNE HOTELS
THE HELMSLEY CORPORATION
08.2003 - 05.2010
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
Education
Certificate - Certificate Airline/Travel/Hospitality
The Wilma Boyd Career School Hospitality And Travel
Pittsburgh, PAHigh School Diploma - undefined
Jackson Memorial High School
Jackson, New JerseySkills
- Customer Service
- Microsoft Word
- Microsoft Excel
- Outlook
- Teams Meeting
- Opening and closing procedures
- Menu development
- Catering coordination
- Ordering supplies
- Inventory management
- Food Handling Certificate
- Tips Certification
Certification
- Food Handler Certificate
- Tip Certification
- Employee of the Month
- Customer Service Representative Award
Timeline
Food and Beverage Supervisor
Sonesta Select Tinton Falls Hotel
07.2015 - 09.2025
Supervisor Front Office/Housekeeping
Marriott Residence Inn
04.2011 - 07.2015
Cashier
KOHL’S
04.2009 - 05.2010
THE HLEMSLEY PARK LANE/MIDDLETOWNE HOTELS
THE HELMSLEY CORPORATION
08.2003 - 05.2010
Front Office Manager
The Helmsley Park Lane & Middletowne Hotel
10.1990 - 05.2010
High School Diploma - undefined
Jackson Memorial High School
Certificate - Certificate Airline/Travel/Hospitality
The Wilma Boyd Career School Hospitality And Travel
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