Lizzette I. Cardona
Harlingen,USA
Summary
Assistant Lead Case Manager skilled in team leadership and conflict resolution, with a focus on enhancing client engagement and support outcomes. Demonstrated ability to coordinate case assignments and maintain accurate client documentation, ensuring compliance and service consistency. Passionate about fostering client empowerment and advancing personal goal achievement through effective collaboration and mentorship.
Knowledgeable [Desired Position] with background as Assistant Lead. Successfully coordinated team efforts and streamlined workflows to enhance productivity. Demonstrated leadership and problem-solving skills in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Lead Case Manager
Sunny Glen-New Day Resiliency Center
11.2021 - 11.2025
- Coordinated case assignments, enhancing client engagement and support outcomes.
- Maintained accurate client documentation, ensuring compliance and service consistency.
- Collaborated with teams to craft care plans, boosting client stability and satisfaction.
- Assessed needs, linking clients to resources, advancing personal goal achievement.
- Provided guidance and advocacy, empowering clients in challenging transitions.
- Reviewed and updated case files for accuracy, supporting audit readiness and ensuring compliance with regulatory requirements.
- Demonstrated adaptability during periods of high caseload, maintaining consistent service quality and supporting team morale.
- Monitored compliance trends and proactively addressed discrepancies, supporting consistent audit readiness and regulatory adherence.
- Spearheaded the implementation of digital tracking tools to streamline reporting processes, ensuring timely and accurate case updates.
- Acted as a mentor to junior team members, fostering professional growth and enhancing overall team cohesion.
- Facilitated cross-functional meetings to align care strategies, supporting measurable improvements in client outcomes.
Reunification Specialist
Sunny Glen-New Day Resiliency Center
10.2019 - 11.2021
- Maintained thorough documentation of case activities, supporting compliance with agency standards and enhancing service continuity.
- Assessed client backgrounds and barriers, tailoring intervention strategies that led to noticeable improvements in reunification outcomes.
- Monitored case milestones meticulously to ensure timely interventions and sustained program compliance.
- Tracked legal and procedural requirements with precision, ensuring all reunification steps aligned with regulatory expectations.
- Reunification Specialists follow strict Internal and ORR policies and procedures that are in place for the safe and timely release of the UAC.
- The Reunification Specialist Team track and monitor Case Management department discharge rate and have a tracking system in place.
- The Reunification Specialist will provide guidance on policy and procedures, new policies and any changes in regard to the reunification process
Case Manager
Southwest Key Programs
04.2013 - 10.2019
- Coordinated individualized care plans for clients, driving substantial improvements in service delivery and client progress.
- Assessed client needs and barriers, leveraging data-driven insights to connect families with essential community resources.
- Documented case notes with precision, maintaining compliance while enabling efficient tracking of client outcomes.
- Partnered with multidisciplinary teams to address complex cases, achieving noticeable results for at-risk populations.
- Reviewed documentation for accuracy and completeness, ensuring audit readiness and upholding organizational standards.
- Provided empathetic guidance to clients navigating challenging circumstances, fostering trust and promoting long-term engagement.
- Transport clients to program activities, court appointments, school hearings or other treatment meetings as needed.
Logistic Coordinator
Southwest Key Programs
11.2015 - 03.2017
- Analyzed transportation routes to identify efficiency gaps, implementing solutions that drove noticeable results in cost and time savings.
- Provided responsive support during peak periods, fostering a dependable work environment and steady workflow.
- Maintained accurate documentation for shipments, supporting compliance and facilitating smooth audits.
- Travel coordination of unaccompanied minors from the assigned place of performance via ground or air methods of transportation (charter or commercial carrier).
- Generate flight/transportation manifests and reports.
- Coordinate the documentation, personal property and special accommodations required unaccompanied minors’ transportation with staff under the Medical and Clinical Staffing and Equipment Contract as well as the personnel under the Staffing Contract.
- Book flights, and complete itineraries, routing, and associated bookings (e.g., hotel, rental car) for both the Transport Specialist (TS) and escorted unaccompanied Minor
Career Planning Consultant/Case Manager
Southwest Key Enterprise/Workforce Solutions
05.2011 - 10.2012
- Assessed client histories and employment barriers to tailor individualized career plans, driving substantial improvements in job placement outcomes.
- Guided participants through resume development and interview preparation, empowering clients to achieve greater confidence and career readiness.
- Coordinated with local employers to identify job opportunities, facilitating meaningful progress in workforce reintegration for diverse clients.
- Maintained accurate case documentation and tracked progress, ensuring compliance with organizational standards and supporting client retention.
- Fostered collaborative relationships with community partners to expand access to training resources, enabling sustained client growth.
- Provided supportive services such as transportation allowance, childcare, educational services.
- Eligibility determination.
Education
Bachelor's Degree - Liberal Arts & Science
State University of New York
Albany05.1997
Skills
- Team Leadership (Experienced), Conflict Resolution (Experienced), Time Management (Expert), Data Analysis (Expert), Bilingual (Expert)
- Task delegation
- Training facilitation
- Staff development
- Decision-making capacity
- Meeting facilitation
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Team collaboration
- Team leadership
- Adaptability and flexibility
- Decision-making
- Relationship building
- Operational efficiency
- Team building
- Task prioritization
- Self motivation
- Interpersonal skills
- Customer relationship management
- Conflict resolution
- Goal setting
- Professionalism
- Time management abilities
- Continuous improvement
- Inventory management
- Adaptability
- Workflow optimization
- Professional demeanor
- Process improvement
- Improvement plans
- Idea development and brainstorming
- Logistics coordination
Certification
- Driver's License Texas Class C Driver's License
- CPI Certification
- CPR Certification
LANGUAGES
English (Highly proficient), Spanish (Highly proficient)
Timeline
Assistant Lead Case Manager
Sunny Glen-New Day Resiliency Center
11.2021 - 11.2025
Reunification Specialist
Sunny Glen-New Day Resiliency Center
10.2019 - 11.2021
Logistic Coordinator
Southwest Key Programs
11.2015 - 03.2017
Case Manager
Southwest Key Programs
04.2013 - 10.2019
Career Planning Consultant/Case Manager
Southwest Key Enterprise/Workforce Solutions
05.2011 - 10.2012
Bachelor's Degree - Liberal Arts & Science
State University of New York