Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lizzette Martinez

Miami,FL

Summary


Dynamic individual with hands-on experience in Development and Hospitality with the talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

17
17
years of professional experience

Work History

Resident Services Associate - FIVE PARK RESIDENCES

Terra Development Group
09.2024 - Current
  • Generated Developer punch-list and managed until completion.
  • Generated Buyer punch-list reports and managed until completion.
  • Performed Buyer Walks prior to Closings.
  • Collaborated with GC team to ensure units were ready for Buyer walks and Closings.
  • Conducted regular property inspections to identify potential hazards or areas in need of repair, maintaining a safe environment for all residents.
  • Coordinated with vendors and contractors to schedule necessary services, maintaining a high level of cleanliness and functionality throughout the community.
  • Collaborated with maintenance teams to coordinate repairs quickly, minimizing disruptions to residents'' daily lives.
  • Enhanced resident satisfaction by promptly addressing and resolving concerns and complaints.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Collaborated with residential team to maximize effective and efficient operations.
  • Solved grievances and complaints by collaborating with residents.
  • Improved facility cleanliness by conducting regular inspections and addressing issues promptly.
  • Provided ongoing coaching and mentoring to develop a high-performing janitorial team committed to excellence in service delivery.

Facilities Coordinator

Cadillac Hotel & Beach Club - Marriott Hotels
04.2022 - 09.2024
  • Communicated with general managers and facility teams regarding upcoming repairs and projects.
  • Coordinated smooth transitions during office relocations by planning logistics and overseeing the move process from start to finish.
  • Served as point of contact for internal and external customers seeking support and information.
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
  • Managed subcontractors effectively while following up on their work ensuring successful completion according to project timelines.
  • Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
  • Conducted regular facility inspections to identify repair needs or improvements.
  • Collaborated with contractors, vendors and stakeholders to support on-time projects completion.
  • Streamlined work order processes to increase response time and enhance customer satisfaction.
  • Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
  • Updated tracking system monitoring facilities-related materials, supplies and equipment.
  • Negotiated contracts with service providers to secure cost-effective solutions for facility.
  • Coordinated with vendors for timely maintenance services, ensuring operational efficiency.
  • Reviewed and oversaw construction and renovation projects.
  • Generated purchase orders utilizing Birchstreet software

Resident Services Associate

JLL - Jones Lange LaSalle = Starwood Capital
04.2022 - 05.2023
  • Assisted with rent collection efforts by following up on late payments in a professional manner while adhering to company policies and procedures.
  • Created informative newsletters and announcements to keep tenants informed about upcoming events, policy changes, and important news updates.
  • Managed move-in and move-out processes efficiently, ensuring seamless transitions for both incoming and outgoing tenants.
  • Developed, implemented and monitored residential policies and procedures.
  • Coordinated with vendors and contractors to schedule necessary services, maintaining a high level of cleanliness and functionality throughout the community.
  • Enhanced tenant satisfaction by promptly addressing and resolving concerns and complaints.
  • Assisted tenants with transitioning into new working environment and maintained strong relationships with Tenants.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Used accounting software to reconcile accounts, track income, and generate invoices.
  • Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
  • Assisted in month-end closing procedures, ensuring accurate financial reporting.
  • Matched purchase orders with invoices and recorded necessary information.
  • Fostered a culture of continuous improvement through regular reviews of processes and procedures, leading to enhanced efficiency and effectiveness across the janitorial team.
  • Coordinated with external contractors for specialized cleaning services as needed while ensuring minimal disruption to daily operations.
  • Established a welcoming atmosphere for residents through friendly interactions and prompt assistance.

Facilities Coordinator

Forever 21 Headquarters - L.A.
11.2019 - 05.2020
  • Built relationships with vendors and contractors to support timely and cost-effective services.
  • Collaborated with cross-functional teams on facility projects, leading to improved work environments and increased productivity.
  • Enhanced communication between departments by developing a centralized system for submitting maintenance requests and tracking progress.
  • Maintained accurate records of equipment warranties, service agreements, and necessary documentation to ensure prompt resolution of issues when needed.
  • Developed and maintained comprehensive facility management database, improving record-keeping accuracy.
  • Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
  • Ordered, maintained and distributed supplies and inventory.
  • Conducted regular facility inspections to identify repair needs or improvements.
  • Negotiated contracts with service providers to secure cost-effective solutions for facility.
  • Coordinated emergency response drills, enhancing preparedness for potential incidents.
  • Prepared reports and schedules with accuracy.
  • Reviewed and oversaw construction and renovation projects.

FF&E Buyer

Sandals & Beaches Resorts Headquarters
10.2015 - 11.2019
  • Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
  • Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Oversaw purchasing process from initiating requests to finalizing contracts to deliver smooth transaction.
  • Placed orders for merchandise consistent with quality, quantity and other specification requirements.
  • Researched and identified new suppliers and vendors.
  • Managed and maintained purchase orders and invoices.
  • Cultivated relationships with wholesalers and distributors to increase inventory availability.
  • Developed and maintained comprehensive inventory management system, ensuring optimal stock levels at all times.
  • Negotiated better payment terms with suppliers, improving cash flow management for company.
  • Resolved procurement challenges, leveraging strong problem-solving skills and in-depth knowledge of supply market.

Capital Project Coordinator

W South Beach Hotel & Residences Starwood Hotels
05.2010 - 10.2015
  • Coordinated and finalized projects delivering on time and within budget.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Sourced, vetted and managed vendors needed to accomplish project goals.

Engineering Coordinator

W South Beach Hotel & Residences Starwood Hotels
05.2008 - 09.2010
  • Negotiated contracts with vendors and subcontractors, ensuring favorable terms for all parties involved in the project lifecycle.
  • Established strong relationships with clients, vendors, and subcontractors to foster collaboration and drive project success.
  • Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
  • Defined and coordinated preventative maintenance plans to support longevity of facility systems and equipment.
  • Evaluated vendor contracts to ensure optimal service levels while maintaining cost control measures.
  • Managed subcontractors effectively while following up on their work ensuring successful completion according to project timelines.
  • Maintained accurate records of equipment warranties, service agreements, and necessary documentation to ensure prompt resolution of issues when needed.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.

Education

High School Diploma -

North Miami Senior High
North Miami, FL
06-1998

Skills

  • Yardi
  • Opera
  • Birchstreet
  • Microsoft Office
  • Strong organization
  • Safety awareness
  • Property management
  • Attention to detail
  • Problem-solving abilities
  • Effective communication
  • Positive reinforcement
  • Team supervision

Languages

Spanish
Native or Bilingual

Timeline

Resident Services Associate - FIVE PARK RESIDENCES

Terra Development Group
09.2024 - Current

Facilities Coordinator

Cadillac Hotel & Beach Club - Marriott Hotels
04.2022 - 09.2024

Resident Services Associate

JLL - Jones Lange LaSalle = Starwood Capital
04.2022 - 05.2023

Facilities Coordinator

Forever 21 Headquarters - L.A.
11.2019 - 05.2020

FF&E Buyer

Sandals & Beaches Resorts Headquarters
10.2015 - 11.2019

Capital Project Coordinator

W South Beach Hotel & Residences Starwood Hotels
05.2010 - 10.2015

Engineering Coordinator

W South Beach Hotel & Residences Starwood Hotels
05.2008 - 09.2010

High School Diploma -

North Miami Senior High

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