Lizzette Pena
Ladson,SC
Summary
Organized and motivated individual eager to apply time management and organizational skills in various environments. Bringing 10+ years of customer service experience combined with results-focused and quality-driven approach. Always open and enthusiastic to learn new advanced techniques in Sales. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
GREYSTAR PROPERTY MANAGEMENT
05.2024 - 08.2025
- Managed tenant communications and resolved inquiries efficiently.
- Assisted in preparing lease agreements, ensuring accuracy and compliance with regulations.
- Conducted regular property inspections to identify maintenance needs and uphold standards.
- Analyzed market trends to inform pricing strategies and maximize occupancy rates.
- Established strong relationships with vendors, negotiating contracts for cost-effective services and supplies.
- Followed up on delinquent tenants and coordinated collection procedures.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Completed monthly rent calculations using in house software. Reporting accurate occupancy to asset owners.
Assistant Property Manager/Senior Property Manager
FRIEDLAM PARTNERS
01.2023 - 02.2024
- Managed lease agreements, including renewals and terminations, to uphold compliance and accuracy.
- Oversaw vendor negotiations, securing competitive rates while maintaining service quality standards.
- Trained new team members on company procedures and best practices for property management excellence.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Assistant Property Manager
DARBY DEVELOPMENT LLC
05.2020 - 09.2022
- Collected monthly assessments, rental fees, deposits and payments.
- Updated tenant and unit information to keep current in housing market
- Conducted tours of vacancies with prospective tenants, processed rental eligibility by following company's verification process.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
Lead Sales Key Holder/Manager
Williams-Sonoma
04.2019 - 04.2021
- Taught junior employees proactive strategies to meet operational and sales goals.
- Responded to safety and loss prevention incidents.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings [20]%.
- Set up visually appealing promotional displays.
- Operated cash register.
Client Relations Specialist
CPM one source Inc
03.2016 - 06.2018
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Mentored new employees on procedures and policies to maximize team performance.
- Executed 100 outbound calls each week to existing customers, resulting in 13% increase in sales.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Associate of Arts - Creative Communications
FIDM/Fashion Institute of Design & Merchandising
Los Angeles, CA06.2005
Skills
- Operations Management
- Marketing
- Market Tracking
- Schedule Coordination
- One-site / Real page proficient
- Rent collection and processing
- Excel, word, outlook and powerpoint
Certification
- Licensed South Carolina Real Estate commission, - 2022
Languages
Spanish
Professional
Timeline
Assistant Property Manager
GREYSTAR PROPERTY MANAGEMENT
05.2024 - 08.2025
Assistant Property Manager/Senior Property Manager
FRIEDLAM PARTNERS
01.2023 - 02.2024
Assistant Property Manager
DARBY DEVELOPMENT LLC
05.2020 - 09.2022
Lead Sales Key Holder/Manager
Williams-Sonoma
04.2019 - 04.2021
Client Relations Specialist
CPM one source Inc
03.2016 - 06.2018
Associate of Arts - Creative Communications
FIDM/Fashion Institute of Design & Merchandising
Education and Training
other