Lizzette Rodriguez
South Lake Tahoe,CA
Summary
Proactive Sales Coordinator experienced in optimizing sales processes by building strong client relationships and improving operational efficiency. Hardworking and enthusiastic about pursuing opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Sale Coordinator
Golden Nugget Hotel & Casino
08.2023 - Current
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Coordinated product demonstrations to showcase key features for sales prospects.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Promoted business' development by building and maintaining relationships with new clients.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Researched issues to obtain appropriate answers to customer inquiries.
Payroll Specialist
Hard Rock Casino
11.2021 - 08.2023
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Created new hire and termination documents for payroll.
- Maintained strict confidentiality of all payroll information and records.
- Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Managed garnishments, levies, and support orders in accordance with legal requirements, reducing company liabilities.
- Collaborated with human resources, adcounting and other departments to confirm payroll accuracy.
- Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
- Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
- Implemented direct deposit options for employees, increasing convenience and improving overall satisfaction levels.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Coordinated annual open enrollment process for employee benefits, ensuring seamless integration into the payroll system.
- Streamlined payroll processing by implementing an automated timekeeping system.
- Oversaw the transition to a new payroll software platform, minimizing downtime during implementation phase.
- Oversaw accurate processing of special payroll situations, such as bonuses, terminations, and leaves of absence, maintaining strict adherence to policies.
- Streamlined year-end tax reporting process, ensuring timely issuance of W-2 forms and minimizing errors through meticulous record-keeping.
- Facilitated cross-departmental collaboration to address payroll-related issues, fostering team-oriented approach to problem-solving and process improvement.
- Generated reports to track employee time and attendance.
- Updated employee files with new details such as changes in address or salary levels.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Processed manual checks for employees in accordance with company policies.
- Assisted with recruitment and onboarding of new employees.
Barista
Starbucks
08.2020 - 11.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Payroll Specialist
Lakeside Inn and Casino
01.2017 - 03.2020
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Created new hire and termination documents for payroll.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Maintained strict confidentiality of all payroll information and records.
- Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Managed garnishments, levies, and support orders in accordance with legal requirements, reducing company liabilities.
- Collaborated with human resources, adcounting and other departments to confirm payroll accuracy.
- Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
- Coordinated annual open enrollment process for employee benefits, ensuring seamless integration into the payroll system.
- Streamlined communication with employees regarding payroll changes, using variety of channels to ensure widespread understanding and compliance.
- Enhanced payroll processing efficiency by implementing new software system that streamlined data entry and verification tasks.
- Streamlined year-end tax reporting process, ensuring timely issuance of W-2 forms and minimizing errors through meticulous record-keeping.
- Collaborated with HR to integrate benefits administration into payroll system, ensuring accurate deduction and contribution calculations.
- Identified and corrected payroll discrepancies, ensuring employees were paid accurately and fostering trust within workforce.
- Completed payroll accurately and timely to meet employee expectations.
- Audited timesheets and payroll records for accuracy.
- Tracked employee vacation, sick and personal time.
- Generated reports to track employee time and attendance.
- Maintained confidentiality of employee records and payroll information.
- Processed manual checks for employees in accordance with company policies.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Coordinated resolution of payroll discrepancies.
Education
High School Diploma -
Douglas County High School
Minden, NV06.2011
Skills
- Customer Communication
- Data Entry
- Goals and performance
- Strong enthusiasm
- Sales Reporting
- Goal-oriented mindset
- Effective negotiation
- Recordkeeping
- Issue Resolution
- Sales Strategies
- Upselling strategies
- Scheduling
- Events logistics management
Languages
Spanish
Native or Bilingual
Timeline
Sale Coordinator
Golden Nugget Hotel & Casino
08.2023 - Current
Payroll Specialist
Hard Rock Casino
11.2021 - 08.2023
Barista
Starbucks
08.2020 - 11.2021
Payroll Specialist
Lakeside Inn and Casino
01.2017 - 03.2020
High School Diploma -
Douglas County High School
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