Lizzette Santos
Medical Staffing & Scheduling Director
Lafayette,LA
Summary
Dedicated Director of Medical Staffing & Scheduling competent in developing widely accepted recruitment and retention strategies. Knowledgeable in new hire training and on-boarding methods. Offering successful career history comprising more than 5 years.
Overview
9
9
years of professional experience
1
1
Language
Work History
Medical Staffing Director/Human Resources Assistant
Medistar Personnel Staffing Company
Brooklyn, NY
12.2015 - 06.2022
- Sought qualified Certified Nursing Assistants, Licensed Practical Nurses, Registered Nurses and Dietary Aides to place in Long Term Care facilities via multiple ATS
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Processed employee claims involving performance issues and harassment.
- Maintained relationships with social and professional networks to increase revenue
- Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Organized and conducted employee orientation and in-service
- Verified employee hours worked for effective payroll
- Maintained human resources regulatory compliance with local, state and federal laws.
- Structured compensation and benefits according to market conditions and budget demands.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Educated employees on company policy and kept employee handbook current.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Met with employees annually for progress reviews and performance assessments.
Scheduling Coordinator
MZL Homecare Agency
Brooklyn, NY
04.2014 - 08.2015
- Accurately staffed clients with caregivers based on location, time and skills
- Documented and submitted patient medical changes to MLTC case managers, Director of Patient Services and Operations Manager
- Submitted patient service authorizations to MLTC case managers, Director of Patient Services and Operations Manager
- Completed incident reports as necessary
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Developed and implemented scheduling policies.
- Processed and approved all scheduling changes to executive calendars by using HHA Exchange.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Patient Records Supervisor
MZL Homecare Agency
Brooklyn, NY
10.2012 - 04.2014
- Coded files for proper placement
- Retrieved files as necessary through various departments
- Managed all database and records via HHA Exchange
- Purged and properly stored inactive files
- Processed files into HHA Exchange database for internal office use
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
Liberal Arts and Science
Queensborough Community College
Skills
Customer service complianceundefined
Timeline
Medical Staffing Director/Human Resources Assistant
Medistar Personnel Staffing Company
12.2015 - 06.2022
Scheduling Coordinator
MZL Homecare Agency
04.2014 - 08.2015
Patient Records Supervisor
MZL Homecare Agency
10.2012 - 04.2014
Liberal Arts and Science
Queensborough Community College
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