Lizzette Santos
Medical Staffing & Scheduling Director
Lafayette,LA
Summary
Dedicated Director of Medical Staffing & Scheduling competent in developing widely accepted recruitment and retention strategies. Knowledgeable in new hire training and on-boarding methods. Offering successful career history comprising more than 5 years.
Overview
9
9
years of professional experience
1
1
Language
Work History
Medical Staffing Director/Human Resources Assistant
Medistar Personnel Staffing Company
Brooklyn, NY
12.2015 - 06.2022
- Sought qualified Certified Nursing Assistants, Licensed Practical Nurses, Registered Nurses and Dietary Aides to place in Long Term Care facilities via multiple ATS
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Processed employee claims involving performance issues and harassment.
- Maintained relationships with social and professional networks to increase revenue
- Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Organized and conducted employee orientation and in-service
- Verified employee hours worked for effective payroll
- Maintained human resources regulatory compliance with local, state and federal laws.
- Structured compensation and benefits according to market conditions and budget demands.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Educated employees on company policy and kept employee handbook current.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Met with employees annually for progress reviews and performance assessments.
Scheduling Coordinator
MZL Homecare Agency
Brooklyn, NY
04.2014 - 08.2015
- Accurately staffed clients with caregivers based on location, time and skills
- Documented and submitted patient medical changes to MLTC case managers, Director of Patient Services and Operations Manager
- Submitted patient service authorizations to MLTC case managers, Director of Patient Services and Operations Manager
- Completed incident reports as necessary
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Developed and implemented scheduling policies.
- Processed and approved all scheduling changes to executive calendars by using HHA Exchange.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Patient Records Supervisor
MZL Homecare Agency
Brooklyn, NY
10.2012 - 04.2014
- Coded files for proper placement
- Retrieved files as necessary through various departments
- Managed all database and records via HHA Exchange
- Purged and properly stored inactive files
- Processed files into HHA Exchange database for internal office use
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
Liberal Arts and Science
Queensborough Community College
Skills
Customer service complianceVonage BusinessATS (Indeedcom, Ziprecruitercom, MyCNAJobscom, CareerBuildercom, Apploicom)HHA Exchange Database and Micro Staffer- Medical Staffing Database
Labor negotiations
Recruitment strategies
Performance evaluation
Onboarding
Records management
Recordkeeping
Compensation and benefits
Timeline
Medical Staffing Director/Human Resources Assistant
Medistar Personnel Staffing Company
12.2015 - 06.2022
Scheduling Coordinator
MZL Homecare Agency
04.2014 - 08.2015
Patient Records Supervisor
MZL Homecare Agency
10.2012 - 04.2014
Liberal Arts and Science
Queensborough Community College