Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lizzette Torres

Los Angeles,CA

Summary

Dynamic Department Manager at SAM'S CLUB with a proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in team leadership and problem-solving, I successfully improved operational efficiency while fostering a collaborative work environment. Adept at training and mentoring staff, I drive performance and achieve company goals.

Overview

24
24
years of professional experience

Work History

Department Manager

SAMS CLUB
08.2021 - Current
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.

Ultrasound Technologist

Inglewood Imaging
03.2012 - 05.2018
  • Collaborated with radiologists to provide high-quality imaging services, resulting in better patient outcomes.
  • Enhanced image quality for accurate diagnoses with proper equipment calibration and settings adjustments.
  • Performed advanced ultrasound techniques such as Doppler imaging to provide comprehensive diagnostic information for physicians.
  • Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.

Medical Assistant/Receptionist

San Pedro Pediatric Medical Group
11.2006 - 07.2012
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.

Sales Associate

Sears
01.2001 - 06.2003
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

Gardena High School
Gardena, CA
06.2004

Skills

  • Customer service
  • Team leadership
  • Team supervision
  • Problem-solving
  • Decision-making
  • Customer engagement
  • Goals and performance
  • Retail management
  • Flexible schedule
  • Coaching and mentoring
  • Employee management
  • Training and mentoring
  • Team building
  • Sales strategy

Languages

Spanish
Native or Bilingual

Timeline

Department Manager

SAMS CLUB
08.2021 - Current

Ultrasound Technologist

Inglewood Imaging
03.2012 - 05.2018

Medical Assistant/Receptionist

San Pedro Pediatric Medical Group
11.2006 - 07.2012

Sales Associate

Sears
01.2001 - 06.2003

High School Diploma -

Gardena High School

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