Lizzi Fox

Overview

years of professional experience

Certification

Capstone Title & Escrow, Inc.

09.2019 - Current

Optimize operational efficiency including streamlining document management, reducing retrieval
time by 20%, and ensuring timely delivery to all parties involved.
Collaborate both virtually and in person in a fast-paced, high-volume, high consequence environment, consistently driving results.
Handle sensitive information and paperwork with accuracy and confidentiality. Avoiding errors that could lead to complications or delays in the closing process.
Skillfully prepare, review, and distribute essential documents, including deeds, title reports, and settlement statements, ensuring full compliance with state and local government regulations.
Regularly engage with clients, real estate agents, and lenders to provide timely updates, ensuring the highest level of customer satisfaction and maintaining strong professional relationships.
Staying up to date on regulatory changes through continuous education, enhancing my ability to navigate the complexities of real estate transactions involving state and local regulations.

Discover Financial Services, DFS

03.2018 - 05.2019

Provided empathetic support to customers facing personal difficulties, fostering rapport and trust in the brand.
Consistently exceeded monthly performance metrics, contributing to the overall success of call center operations.
Managed a high-volume of calls daily, maintaining composure under pressure while delivering exceptional service.
Maintained in-depth knowledge of products and services to provide accurate information to customers.
Identified potential sales opportunities during interactions, effectively upselling products and services when appropriate.

Olympus High School

Holladay, UT

05-2018

- Certified Notary Public in the State of Utah

- Certified Escrow Officer in the State of Utah

Capstone Title & Escrow, Inc.

09.2019 - Current

Discover Financial Services, DFS

03.2018 - 05.2019

Olympus High School