Michelle Robinson
Saginaw,TX
Summary
Experienced Senior Account Manager with over 29 years of expertise in customer service, sales, and team leadership. Proven ability to manage high-value accounts and drive business growth through innovative and forward-thinking sales strategies. Adept at training and team development, fostering a productive and collaborative work environment. Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client and customer relations. Seeking a new career opportunity while leveraging extensive experience and contributing to a dynamic organization.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Senior Account Manager
Century Insurance Agency
10.2021 - Current
- Built and strengthened a $4.3 million dollar book of business establishing long-lasting client relationships.
- Consistently met weekly sales targets, showcasing goal-oriented and results-driven performance.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Mentored junior account managers, fostering their professional growth and skills development within the company.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Innovated client education on product benefits, focusing on coverage options.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
Senior Account Manager
Lucien Wright/Wortham Insurance
02.2009 - 10.2021
- Contributed to annual revenue goals by overseeing established $5 million dollar book of business as well as generating additional $1.5 million dollars towards new accounts.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
- Streamlined account management processes, improving overall efficiency and productivity.
- Provided extensive support in sales, technical and business areas to key accounts.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
Account Manager
Allstate
01.1994 - 01.2009
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Processed mail, endorsements, and claims, maintaining accurate records
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Educated clients on new products or services to increase customer engagement with brand.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Education
Associates of Arts -
Tarrant County College
Fort Worth, TX01.2015
Skills
- Team development
- Claims processing
- Digital Marketing
- Customer Relations
- Territory Management
- Staff Management
- Operations
- Sales Expertise
- Teamwork and Collaboration
- Account Management
- Client Relationship Building
- Vendor Management
Certification
- CISR/Certified Insurance Representative Designation, National Alliance for Insurance Education - 2013
Timeline
Senior Account Manager
Century Insurance Agency
10.2021 - Current
Senior Account Manager
Lucien Wright/Wortham Insurance
02.2009 - 10.2021
Account Manager
Allstate
01.1994 - 01.2009
Associates of Arts -
Tarrant County College
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