Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lance Heyrend

Laramie

Summary

I am a hardworking individual with 3 years of management experience on top of 7 years of team work experience. I have great time management skills and am a reliable worker. I am open to learning new skills and have an open availability. I would love to be apart of your team!

Overview

7
7
years of professional experience
1
1
Certification

Work History

Department Manager

McDonald's
08.2021 - Current
  • Assisted in daily operations by coordinating team schedules and workflow.
  • Learned safety protocols and best practices to ensure compliance with company standards.
  • Adapted quickly to new tools and systems for enhanced operational support.
  • Provided customer service by addressing inquiries and resolving issues effectively.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Sales Associate

L.L. Greens Hardware
06.2021 - 08.2021
  • Assisted customers in locating hardware products and providing knowledgeable recommendations.
  • Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
  • Maintained inventory levels by restocking shelves and organizing product displays effectively.
  • Collaborated with team members to enhance store layout for improved customer flow and accessibility.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.

Crew Member

South Valley Pizzeria
09.2018 - 08.2021
  • Operated kitchen equipment to prepare high-quality pizzas and other menu items efficiently.
  • Collaborated with team members to maintain cleanliness and organization of the work area.
  • Trained new crew members on food safety standards and customer service protocols.
  • Monitored food quality and presentation, adhering to company standards consistently.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.

Education

Wood River High School
Hailey, ID

Skills

  • Customer service
  • Staff management
  • Team leadership
  • Team supervision
  • Problem-solving
  • Training and mentoring
  • Task delegation
  • Flexible schedule
  • Safety and security
  • Employee scheduling
  • Employee management
  • Staff hiring and retention

Certification

Serve Safe Certification

Timeline

Department Manager

McDonald's
08.2021 - Current

Sales Associate

L.L. Greens Hardware
06.2021 - 08.2021

Crew Member

South Valley Pizzeria
09.2018 - 08.2021

Wood River High School

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