Lizzie Lightfoot
Atlanta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Centralized Intake Clerk
Ciox Healthcare
03.2023 - Current
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Assessed clients' needs and determined eligibility for intake services.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
CALL CENTER REPRESENTATIVE
Sutherland Healthcare
08.2022 - 02.2023
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Referred unresolved customer grievances to designated departments for further investigation.
- Analyzed and collected customer information to prepare product or service reports.
- Navigated multiple computer systems and applications and utilized search tools to nd information.
CUSTOMER SERVICE REPRESENTATIVE
Hyatt
08.2021 - 04.2022
- Addressed customers courteously using suitable methods and problem-solving skills.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Determined charges for services requested and arranged for billing.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Contacted motel, hotel, resort and travel operators to obtain current advertising literature.
SEASONAL CUSTOMER SERVICE REPRESENTATIVE
Firstsource Solutions
05.2021 - 09.2021
- Met deadlines while maintaining high-quality deliverables.
- Located and corrected data entry errors with thorough veri cation methods.
- Retrieved patient medical records for physicians, technicians and other medical personnel.
- Entered data, such as demographic characteristics, history and extent of disease, diagnostic procedures and treatment into computer
- Scheduled medical appointments for patients.
CALL CENTER REPRESENTATIVE
TRC Staffing Services Inc.
06.2019 - 03.2020
- Read from scripts to promote uniformity and consistency in communications.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Recommended improvements in products, services or billing methods to prevent future problems.
- Navigated multiple computer systems and applications and utilized search tools to nd information.
ADMINISTRATIVE ASSISTANT INTERN
Atlanta Technical College
09.2018 - 05.2019
- Typed and distributed meeting notes and routine correspondence.
- Operated
- Ce equipment, such as fax machines, copiers and phone systems and arranged for repairs when equipment malfunctions
- Opened, routed and distributed incoming mail to sta f members.
- Maintained scheduling and event calendars.
- Scheduled and con rmed appointments for clients, students and professors.
- Answered telephones to give information to callers, take messages or transfer calls.
Education
Diploma - Sterile Processing
Herzing University
05.2024
Certification - Administrative Assistance
Atlanta Technical College
Atlanta, GA05.2019
High School Diploma -
South Atlanta High School
Atlanta05.2013
Skills
- Word, Excel, Outlook, and PowerPoint
- Oral and written communication skills
- Self-motivated and the ability to work independently
- Customer Service
- Administrative Support
- Problem-Solving Skills
- Active Listening
Timeline
Centralized Intake Clerk
Ciox Healthcare
03.2023 - Current
CALL CENTER REPRESENTATIVE
Sutherland Healthcare
08.2022 - 02.2023
CUSTOMER SERVICE REPRESENTATIVE
Hyatt
08.2021 - 04.2022
SEASONAL CUSTOMER SERVICE REPRESENTATIVE
Firstsource Solutions
05.2021 - 09.2021
CALL CENTER REPRESENTATIVE
TRC Staffing Services Inc.
06.2019 - 03.2020
ADMINISTRATIVE ASSISTANT INTERN
Atlanta Technical College
09.2018 - 05.2019
Diploma - Sterile Processing
Herzing University
Certification - Administrative Assistance
Atlanta Technical College
High School Diploma -
South Atlanta High School