Lizzie Pagan
New Hyde Park,NY
Summary
Recent graduate with a strong passion for hospitality and customer service. Dedicated to ensuring customer satisfaction and consistently exceeding expectations.
Recognizes the importance of patience, attention to detail, and compassion. Diligent and responsible hospitality worker with a proven track record in resolving interpersonal conflicts, managing merchandise stock, and maintaining cleanliness standards. Experienced in both front-of-house and back-of-house roles.
Known for organizational skills, dependability, and a high commitment to team success, efficient operations, and fostering customer loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Research Intern
MindArch Health
01.2023 - 05.2024
- Participated in weekly team meetings to develop better plans and revise proper protocols to meet objectives.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Completed research, compiled data, and assisted in timely reporting.
- Analyzed results using analytical software and created reports.
- Analyzed, interpreted, and converted statistics into charts and graph reports to present research findings at meetings.
- Interpreted data and made recommendations from findings.
Cashier/Server Assistant Manager
Piccolo Trattoria
01.2020 - Current
- Helped manage family business for 4 years. Parents have owned a cozy Italian restaurant for 10 years
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Learned duties for various positions and provided backup at key times.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Cultivated warm relationships with regular customers.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Developed unique events and special promotions to drive sales.
Cashier/Linecook/Export Coordinator
Schnipper's Quality Kitchen
01.2018 - 01.2020
- Efficiency, multitasking, and resiliency in a fast-paced environment
- Learned duties for various positions and provided backup at key times.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Aided in the preparation of 400 customer orders daily.
Education
Bachelor of Arts - Sociology, Communication And Innovation
Stony Brook University
Stony Brook, NY12-2024
Skills
- Customer Service
- Academic Writing
- Critical Thinking
- Content Development
- Interpersonal and client communications
- Qualitative analysis
- Machine learning
- Business intelligence
Certification
- Business Communications Class, Stony Brook University, 05/2024
- Team Collaboration Class, Stony Brook University, 05/2024
Timeline
Research Intern
MindArch Health
01.2023 - 05.2024
Cashier/Server Assistant Manager
Piccolo Trattoria
01.2020 - Current
Cashier/Linecook/Export Coordinator
Schnipper's Quality Kitchen
01.2018 - 01.2020
- Business Communications Class, Stony Brook University, 05/2024
- Team Collaboration Class, Stony Brook University, 05/2024
Bachelor of Arts - Sociology, Communication And Innovation
Stony Brook University
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