Lizzie Redman
Noblesville,IN
Summary
Accomplished professional delivering customer service excellence through active engagement. Friendly individual supervises spa staff and oversees daily operations. Creates positive atmosphere to cater to existing clients while focusing on bring in new clientele.
Overview
14
14
years of professional experience
Work History
Production Assistant
Ambre Blends
Indianapolis, IN
08.2019 - 10.2023
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Created and updated records and files to maintain document compliance.
- Weighed and measured items to prevent waste and meet quality standards.
- Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
- Responsible manufacturing and inventory of millions of dollars worth of products.
Assistant Spa Manager
Woodhouse Day Spa
Carmel, IN
10.2018 - 07.2019
- Greeted spa guests warmly to create positive first impression of establishment.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Led spa tours for new members to familiarize guests with services provided.
- Maintained front desk workstation by keeping it clean and organized.
- Recorded product sales into spa's weekly income report.
- Utilized promotions, print and digital marketing to attract new clients.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Conducted regular staff meetings, informing team members of new spa services and policies.
- Booked daily appointments and large party events.
Medical Spa Manager
Forefront Dermatology
Carmel, IN
07.2017 - 06.2018
- Greeted spa guests warmly to create positive first impression of establishment.
- Maintained front desk workstation by keeping it clean and organized.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Utilized promotions, print and digital marketing to attract new clients.
- Recorded product sales into spa's weekly income report.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Spearheaded and implemented new projects to expand scope of engagement.
- Successfully negotiated client contract renewals to create increased revenue.
Clinic Manager/Technician
Indy Laser
Carmel, IN
10.2009 - 05.2017
- Hired, trained and supervised employees to maintain team of high performers.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Provided direct care to clients by performing treatments such as laser hair removal, tattoo removal, skin tightening, microdermabrasion, chemical peels etc.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
High School Diploma -
Zionsville Community High School
Zionsville, INGeneral Studies
Indiana University
Bloomington, INState Board Certified - Aesthetics
A Cut Above
Greenwood, IN05.2002
Skills
- Telephone Etiquette
- Inventory Monitoring
- Verbal and Written Communication
- Schedule Coordination
- Customer and Client Relations
- Spa Operations
- Service Marketing
- Schedule Management
- Project Coordination
- Organization Skills
- Service-Oriented Mindset
Timeline
Production Assistant
Ambre Blends
08.2019 - 10.2023
Assistant Spa Manager
Woodhouse Day Spa
10.2018 - 07.2019
Medical Spa Manager
Forefront Dermatology
07.2017 - 06.2018
Clinic Manager/Technician
Indy Laser
10.2009 - 05.2017
High School Diploma -
Zionsville Community High School
General Studies
Indiana University
State Board Certified - Aesthetics
A Cut Above