Lizzie Alejandra Rodriguez Gomez
Pacoima,CA
Overview
10
10
years of professional experience
Work History
Dispatcher
Los Angeles Park Rangers
City of Los Angeles, CA
07.2022 - Current
- First line of communication between Patrons, LAPD, LAFD, and Park Rangers
- Directed dispatching, routing and tracking of Ranger and Security Officer vehicles.
- Maintain updated and detailed records of immediate calls, non-immediate calls, and service request in electronic database.
- Closely monitor Park Ranger and Security Officers status through calls across 400 parks
- Assess and assist Individual over phone and dispatch necessary units to handle situation
Route Supervisor
Unitrans
Davis, CA
09.2019 - 08.2022
- Worked closely with personnel, customers and drivers to resolve problems while maintaining safe work environment.
- Oversight of up to 40 drivers and buses in public transit service at one time via radio calls and tracking system
- Ensuring safety and efficient movement of buses across the city of Davis to ensure timely customer arrivals
- Responsible for making complex service tradeoffs to minimize customer impacts when resources are limited or unexpected occurrences like collision or vehicle breakdowns occur
- Member of a large team working collaborative to solve operational issues
- Trained as a Unitrans conductor, double deck driver, and CNG RS
Driver
Unitrans
Davis, CA
04.2018 - 08.2022
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Responsible for the safe and efficient operation of a heavy-duty public transit bus
- Strong background in customer service particularly with seniors and customers with disabilities
- Awareness in time management
Line Cook
Otium
Los Angeles, CA
06.2016 - 01.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Education
Bachelor of Arts - Cognitive Science
University of Davis
Davis, CA06.2022
Skills
- Commercial Driver’s License “B” class with Department of Motor Vehicle passenger and air braking endorsement
- California Versification of Transit Training certificate
- Bilingual: English and Spanish
- Experience in Customer service 4 years
- Analytical and Critical Thinking
Volunteer Work
Los Angeles Police Cadet program 2015 to 2017
- Working event details; Keeping track of event timeline; Assisting event attendees with event information and locations
- Coordinating and managing activities (i.e. Dodgers game attendance and parades)
- Security enforcement for events up to 20,000 people
C-CAP Summer Job Training Program Summer 2016
- Benefits of teamwork for the workplace
- Service etiquette and technique; Customer service skills
- Email and telephone etiquette; Résumé building
San Fernando Valley Rescue Mission 2016 to 2017
- Cooking breakfast meals; Maintaining clean and sanitary station/workplace; Customer service
- Working with the community and learning team building and communication
Timeline
Dispatcher
Los Angeles Park Rangers
07.2022 - Current
Route Supervisor
Unitrans
09.2019 - 08.2022
Driver
Unitrans
04.2018 - 08.2022
Line Cook
Otium
06.2016 - 01.2019
Bachelor of Arts - Cognitive Science
University of Davis
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