Marilyn Walls
Summary
Driven professional with a proven track record at Kroger, enhancing customer satisfaction through expert relationship building and complex problem-solving. Demonstrates leadership qualities and attention to detail, significantly improving engagement and operational efficiency. Skilled in cash handling and computer usage, adept at fostering loyalty and streamlining processes for optimal service delivery. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Associate
Kroger
12.2023 - Current
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Pleasantly greeted customers and provided prompt and courteous service.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Became a Department Lead, and maintained inventory, customer's concerns and questions.
- Organized orders and important paper work and maintained a clean environment that pleased customers.
Associate
Walmart
08.2022 - 10.2023
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Utilized customer feedback to improve product offerings.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Fast Food Worker
Wendy's Restaurant
04.2021 - 08.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Processed orders on POS system and accepted cash and charge payments.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed both cash and card purchases and returns.
Education
High School Diploma -
Bedford North Lawrence High School
Bedford05.2024
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Customer interaction
- Cash Handling
- Complex Problem-Solving
- Relationship Building
- Flexible Schedule
- Work Planning and Prioritization
- Research abilities
Organization
I love being organized, and I love organizing things, weather it be paper, files, random items or even events. I like the idea of taking something so chaotic and messy and seeing it turn into something calm and pretty. It could be something as small as a presentation for class or a poster for a graphic design class, I feel like if it look neat and clean it already has a good opinion and has more of a professionalism feel to it.
Timeline
Associate
Kroger
12.2023 - Current
Associate
Walmart
08.2022 - 10.2023
Fast Food Worker
Wendy's Restaurant
04.2021 - 08.2022
High School Diploma -
Bedford North Lawrence High School