Lizzie Williams
Customer Service Rep
Jacksonville,FL
Summary
Hardworking Customer Service Representative with [Number] years of experience working with [Product or Service]. Trained in project and time management with extensive knowledge of [Area of expertise] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Angie Bs
Customer Service Represenative
Fort Valley, GA
02.2016 - 12.2020
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Processed customer order, quote and return transactions and offered additional products and services.
- Maintained organized and secure customer files to facilitate customer support and follow-up.
- Generated new and repeat sales by offering timely product, service and technical information.
- Monitored scheduled shipment dates to promote timely product delivery and increase customer satisfaction.
- Resolved complaints efficiently to satisfy customers and encourage future transactions.
- Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Inbound Call Center Representative
Convergy
Fort Valley, GA
01.2010 - 06.2015
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Documented and detailed calls and complaints using call center's CRM database.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Achieved and consistently exceeded revenue quota through product and service promotion.
- Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales [Number]%.
- Resolved complaints efficiently to satisfy customers and encourage future transactions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Processed customer order, quote and return transactions and offered additional products and services.
- Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Initiated termination of customer contract upon request.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
- Helped average of [Number] customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
Education
Associate of Science - Business Administration
Fccj
Kent Campus 01.1995 - 06.1997
Associate of Science - Phlebotomy
Piedmont Technical College
Greenwood, SC 06.2000 - 06.2002
Skills
Sales expertise
Report preparation
International sales support
Complaint resolution
Money handling abilities
Receiving support
Creative problem solving
Strategic sales knowledge
Technical Support
Good listening skills
Recordkeeping strengths
Multi-line phone talent
Written and oral communication
Database Management
LiveChat
Account management
Call center operations
CRM
Timeline
Angie Bs
Customer Service Represenative
02.2016 - 12.2020
Inbound Call Center Representative
Convergy
01.2010 - 06.2015
Associate of Science - Phlebotomy
Piedmont Technical College
06.2000 - 06.2002
Associate of Science - Business Administration
Fccj
01.1995 - 06.1997