Summary
Overview
Work History
Education
Skills
Timeline
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Lizzie Williams

Customer Service Rep
Jacksonville,FL

Summary

Hardworking Customer Service Representative with [Number] years of experience working with [Product or Service]. Trained in project and time management with extensive knowledge of [Area of expertise] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Overview

4
4
years of post-secondary education
10
10
years of professional experience

Work History

Angie Bs

Customer Service Represenative
Fort Valley, GA
02.2016 - 12.2020
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Processed customer order, quote and return transactions and offered additional products and services.
  • Maintained organized and secure customer files to facilitate customer support and follow-up.
  • Generated new and repeat sales by offering timely product, service and technical information.
  • Monitored scheduled shipment dates to promote timely product delivery and increase customer satisfaction.
  • Resolved complaints efficiently to satisfy customers and encourage future transactions.
  • Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.

Inbound Call Center Representative

Convergy
Fort Valley, GA
01.2010 - 06.2015
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Achieved and consistently exceeded revenue quota through product and service promotion.
  • Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales [Number]%.
  • Resolved complaints efficiently to satisfy customers and encourage future transactions.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Processed customer order, quote and return transactions and offered additional products and services.
  • Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Initiated termination of customer contract upon request.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Helped average of [Number] customers every day by approaching conversations with positive attitude and focus on customer satisfaction.

Education

Associate of Science - Business Administration

Fccj
Kent Campus
01.1995 - 06.1997

Associate of Science - Phlebotomy

Piedmont Technical College
Greenwood, SC
06.2000 - 06.2002

Skills

Sales expertise

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Timeline

Angie Bs

Customer Service Represenative
02.2016 - 12.2020

Inbound Call Center Representative

Convergy
01.2010 - 06.2015

Associate of Science - Phlebotomy

Piedmont Technical College
06.2000 - 06.2002

Associate of Science - Business Administration

Fccj
01.1995 - 06.1997

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Lizzie WilliamsCustomer Service Rep