ELIZABETH GONZALEZ
Loganville,GA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
14
14
years of professional experience
Work History
Account Manager Div 8
Century Fire Protection
07.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Reading Inspection Reports and Providing the Customer with an Accurate quote for Repairs.
- Billing
- Scheduling Service Calls and Inspections
- Experienced in Service Trade, Service Channel and Dynamics
Program Manager National Accounts
Century Fire Protection
11.2022 - 06.2023
- Establishment of the post-sales relationship with customers
- Creates and dispatches service work orders
- Works with Partners to obtain work schedules
- Places follow up Phone Calls to ensure compliance
- Assist in invoicing when needed
- Updates system with notes, customer approvals and dispatch work orders
- Completes weekly reports for Program Manager review
- Assists in managing the Customer email box when needed.
- Experienced in Service Trade, Service Channel and Dynamics
Food and Beverage Manager
Atlanta Athletic Club
07.2021 - 11.2022
- Monitored compliance with health and fire regulations to reduce risk
- Performed some food preparation and service tasks, such as cooking, clearing tables and serving food and drinks when necessary
- Reviewed menus and analyzed recipes to assess labor and overhead costs
- Analyzed sales reports and customer feedback to inform menu revisions and seasonal promotions
- Assessed staffing needs and recruited staff, using methods such as newspaper advertisements and attendance at job fairs
- Kept accurate records in compliance with sanitation and food service requirements
- Scheduled staff hours and allocated resources to maximize team member performance
- Investigated and resolved complaints regarding food quality and service
- Scheduled and received deliveries and verified goods received against paperwork
- Counted money and made bank deposits
- Scheduled use of facilities and catering services for events such as banquets and receptions and negotiated details of arrangements with clients
- Monitored budgets and payroll records to verify authorization of expenditures
- Estimated food and beverage consumption to determine purchasing requirements.
Restaurant General Manager
Tin Lizzy's Cantina
06.2016 - 01.2022
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
Restaurant Manager
Sportstime Bar & Grille
01.2019 - 07.2021
- Purchased adequate quantities of food, beverages, equipment and supplies
- Developed, implemented and managed business plans to promote profitable food and beverage sales
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
- Reconciled cash and credit card transactions to maintain accurate records
- Crafted special drink and cocktail menu items for seasonal offerings
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events
- Reduced inventory costs 20% by evaluating and streamlining vendor selection process.
Bar Manager
Buffalos Southwest Cafe
08.2015 - 03.2016
- Took customer orders and capitalized on opportunities to sell special beverage and food options
- Crafted special drink and cocktail menu items for seasonal offerings
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events
- Determined business needs by acquiring client feedback for process improvements
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Merged productivity initiatives while complying with restaurant policies and procedures
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands
- Explained daily specials and beverage promotions to exceed daily sales goals
- Shrunk inventory costs 15% through proactive evaluation and adjustment of vendor relationships
- Improved customer service rankings by resolving issues quickly and accurately
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing 30% improvement over prior onboarding process
- Increased profits with enhanced inventory oversight and strategic pricing adjustments
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers
- Consulted with managers to organize special events and promotions.
Customer Service Manager
Walmart Supercenter
11.2009 - 01.2014
- Supervised 17 employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Collaborated with upper management to improve customer service processes and support structures company-wide
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information
- Researched and corrected customer concerns to promote company loyalty
- Kept accurate records to document customer service actions and discussions
- Completed special projects by using effective decision making, critical thinking and time management skills.
Education
Bachelor of Science - Medical Office Management
University Of Phoenix
Lawrenceville, GA01.2024
High School -
Monroe Area High School
Monroe, GA01.2005
Skills
- Billing and Payment Processing
- Performance improvement
- Marketing and advertising
- Staff Scheduling
- Front of House Management
- Data entry
- Customer relations
Job Experience
My job experience has provided me with a competitive background in many areas. I have worked in the administrative and financial field, have worked with customer and guest relations for many years, and have managerial work as well. I have a history of honesty, dedication, and hard work. I am currently looking for a career where I can further my experience and stay with a company long term. I possess solid, verbal, and written communication skills and have applied these skills effectively. Enclosed please find my resume for your review. I am sure that you realize that a resume, while helpful in summarizing past job experience cannot begin to express the real value of a dedicated individual to an employer. Therefore, if you foresee a real need for quality assistance within your organization, I would greatly appreciate the opportunity to meet with you for an interview. Thank you for taking the time to read this letter and for your consideration.
Timeline
Account Manager Div 8
Century Fire Protection
07.2023 - Current
Program Manager National Accounts
Century Fire Protection
11.2022 - 06.2023
Food and Beverage Manager
Atlanta Athletic Club
07.2021 - 11.2022
Restaurant Manager
Sportstime Bar & Grille
01.2019 - 07.2021
Restaurant General Manager
Tin Lizzy's Cantina
06.2016 - 01.2022
Bar Manager
Buffalos Southwest Cafe
08.2015 - 03.2016
Customer Service Manager
Walmart Supercenter
11.2009 - 01.2014
Bachelor of Science - Medical Office Management
University Of Phoenix
High School -
Monroe Area High School
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