Lizzy Norenberg
Fond Du Lac
Summary
Skilled Behavioral Health Technician with a proven track record at Caravel Autism Health, adept in conflict de-escalation and patient observation. Demonstrates exceptional empathy and teamwork, excelling in crisis intervention and promoting skill-building. Achieved significant improvements in patient care through innovative therapeutic activities and effective documentation.
Overview
2
2
years of professional experience
Work History
Behavioral Health Technician
Caravel Autism Health
07.2024 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Prepared and submitted daily Type reports to management.
- Worked as part of collaborative team to address changing needs of children and families.
Daycare Teacher
Christian Parents for Kids Daycare
09.2023 - 07.2024
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Gathered materials and resources to prepare for lessons and activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
Receptionist
Country Hills
08.2022 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
Education
High School Diploma - N/A
Fond Du Lac High School
Fond Du Lac, WI12.2022
GED - Life Skills
Wisconsin National Guard Academy
Fort McCoy, WI12.2022
Skills
- Active listening
- Conflict de-escalation
- Documentation skills
- De-escalation strategies
- Patient observation
- Conflict resolution
- Multitasking and organization
- Team collaboration
- Data collection
- Report writing
- Empathy and compassion
- Relationship building
Timeline
Behavioral Health Technician
Caravel Autism Health
07.2024 - Current
Daycare Teacher
Christian Parents for Kids Daycare
09.2023 - 07.2024
Receptionist
Country Hills
08.2022 - 03.2023
High School Diploma - N/A
Fond Du Lac High School
GED - Life Skills
Wisconsin National Guard Academy
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