Lizzy Stouffer
Medical Receptionist
ZION CROSSROADS
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication.
Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
6
6
years of professional experience
Work History
Medical Spa Receptionist
Love Face Body Spa
05.2023 - 06.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Salon Coordinator and Receptionist
Elevate Salon + Spa
01.2020 - 05.2023
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Scheduled appointments by phone, email and in person and recommended additional services.
- Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
- Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
- Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
- Provided exceptional support to both stylists and clients alike during high-volume periods such as holidays or special events.
- Handled all payments and refunds, making sure that charges and correct tax were applied.
- Coordinated staff schedules, optimizing team productivity and minimizing labor costs.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Prepared billings and estimates for customers.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
Client Services Account Coordinator
Neroli Medical Beauty Lounge
04.2021 - 04.2023
- Coordinated client meetings and presentations, demonstrating professionalism and expertise in the field.
- Optimized workflow management systems within the department that led to an increase in overall team efficiency.
- Implemented targeted marketing campaigns for specific accounts that resulted in increased brand awareness and loyalty among clients'' customers.
- Participated in industry events and conferences, networking with potential clients and strengthening existing relationships for continued business growth.
- Maintained up-to-date knowledge of industry trends and best practices, applying this expertise to better serve our clients.
- Streamlined processes within the Client Services team, increasing efficiency and enhancing overall productivity.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Created and managed social media campaigns to increase brand engagement.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
Patient Access Registrar
Martha Jefferson Hospital
03.2018 - 03.2020
- Optimized appointment scheduling by accurately recording patient preferences and availability while balancing provider schedules.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized advanced computer software systems to effectively manage patient registration, documentation, and reporting tasks.
- Reduced errors in patient billing by carefully reviewing charges and ensuring accuracy before submission.
Education
Associate of Arts -
PVCC
Charlottesville, VA05.2017
High School Diploma -
Murray High School
Charlottesville, VA05.2014
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Scheduling
- Scheduling appointments
- Greeting and Seating Clients
- Multi-line telephone operation
- Schedule Management
- Administrative Support
- Strategic Planning
- Document Control
Timeline
Medical Spa Receptionist
Love Face Body Spa
05.2023 - 06.2024
Client Services Account Coordinator
Neroli Medical Beauty Lounge
04.2021 - 04.2023
Salon Coordinator and Receptionist
Elevate Salon + Spa
01.2020 - 05.2023
Patient Access Registrar
Martha Jefferson Hospital
03.2018 - 03.2020
Associate of Arts -
PVCC
High School Diploma -
Murray High School
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