Lizzyann Bernales
Sacramento,CA
Summary
Hardworking student and employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Volunteer
Oakland Zoo
Oakland, CA
01.2022 - 02.2023
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Responded to public regarding plant identification, hunting ordinances, and nuisance wildlife.
- Greeted guests and provided information about exhibits, shows and special events.
- Ensured all equipment was properly stored after each shift including radios, walkie-talkies and other devices used by volunteers.
- Assisted with fundraising campaigns by creating promotional materials or organizing donation drives.
- Organized activities for children visiting the zoo such as games, face painting and crafts.
- Monitored guest behavior inside the zoo grounds to ensure safety regulations were followed.
Sales Associate
Party city
Pleasanton, CA
09.2022 - 01.2023
- Greeted customers to determine wants or needs.
- Used technology resources to assist customers in locating and selecting items.
- Maintained cleanliness of store environment including floors, windows, displays.
- Bagged or packaged purchases and wrapped gifts.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
California State University Sacramento
Sacramento, CA05-2027
High School Education -
Amador Valley High School
Pleasanton, CA06.2023
Skills
- Customer service
- Community Engagement
- Answering Phones
- Flexible Schedule
- Photography and Videography
- Organized and Efficient
- Teamwork and Collaboration
Languages
Spanish, Intermediate
References
References available upon request.
Timeline
Sales Associate
Party city
09.2022 - 01.2023
Volunteer
Oakland Zoo
01.2022 - 02.2023
California State University Sacramento
High School Education -
Amador Valley High School