LJ Hough
Walla Walla
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining operations at Dollar Tree. Excelled in cash management and customer service, demonstrating reliability and empathy. Achieved commendable accuracy in transactions and fostered repeat business through exceptional customer relations. Skilled in both cash handling and creating positive customer experiences.
Overview
3
3
years of professional experience
Work History
Cashier/Stocker
Dollar Tree
07.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
Pet Bather
Mans Best Friend
05.2021 - 06.2021
- Maintained a safe and sanitary work environment to ensure the health of both pets and staff members.
- Contributed to team success by collaborating closely with colleagues on workload management, task delegation, and overall efficiency improvements.
- Reduced pet stress during bathing appointments by utilizing calming techniques and creating a soothing environment.
- Delivered high-quality results consistently by paying attention to detail during all stages of the bathing process – from initial intake through final inspection before returning pets to their owners.
- Ensured adherence to safety protocols while handling various sizes and breeds of pets throughout the bathing process.
- Improved pet cleanliness by thoroughly washing, rinsing, and drying animals in a timely manner.
- Demonstrated expertise in using appropriate shampoos, conditioners, and treatments based on individual pet needs or specific skin conditions.
- Prevented injury or discomfort to pets with careful handling techniques and proper use of grooming equipment.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, and brushed animals to maintain good grooming standards.
Education
High School Diploma -
Triumph High School
Cheyenne, WY06.2023
High School Diploma -
Opportunity High
Walla Walla, WA06.2023
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Money Handling
- Customer Relations
- Cash Register Operation
Timeline
Cashier/Stocker
Dollar Tree
07.2023 - Current
Pet Bather
Mans Best Friend
05.2021 - 06.2021
High School Diploma -
Triumph High School
High School Diploma -
Opportunity High