Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lj Vaughn

Tampa,FL

Summary

Dynamic professional with extensive experience in hospitality and food service, including a successful tenure as Night Manager at Chase Suites Hotel. Proven expertise in complaint handling and security awareness, enhancing guest satisfaction through effective problem-solving and personalized service. Skilled in food presentation and team collaboration, driving operational excellence and guest loyalty.


Overview

5
5
years of professional experience

Work History

Night Manager

Chase Suites Hotel
09.2024 - Current
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
  • Reviewed daily reports from various departments to identify operational issues and develop solutions in a timely manner.
  • Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
  • Supported the development of new initiatives aimed at enhancing guest experiences during their stay, contributing valuable insights based on firsthand observations from nightly operations.
  • Ensured safety of guests through thorough monitoring of property, conducting security checks, and addressing potential risks.
  • Streamlined check-in and check-out processes for faster service, enhancing overall guest experience.
  • Assisted guests with transportation arrangements or recommendations for local attractions, providing personalized service that exceeded expectations.
  • Maintained compliance with all relevant laws, regulations, and company policies, ensuring a safe and legally compliant work environment for both guests and employees.

Pantry Garde Manger

Vallozzies
08.2023 - 05.2024
  • Assisted in expediting food orders during peak service hours to ensure timely delivery of dishes to guests while maintaining high-quality standards.
  • Prepared various cold appetizers, salads, dressings, and garnishes for plated presentations or buffet displays.
  • Performed timely mise en place tasks prior to service periods ensuring smooth operation during peak hours.
  • Supported banquet events by preparing large quantities of appetizers according to specific dietary preferences and requests.
  • Incorporated seasonal ingredients into dynamic salad creations that reflected current trends in gastronomy while catering to varied customer tastes.
  • Mentored junior staff members on pantry station procedures and techniques, fostering a positive learning environment within the kitchen team.
  • Demonstrated versatility with multiple cooking techniques including pickling, marinating, emulsifying, and smoking ingredients for diverse flavor profiles.

Night Auditor

Holiday Inn Express Hotel Suites
07.2021 - 12.2021
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.

Produce Manager

Kroger
03.2020 - 05.2021
  • Trained and supervised produce staff for optimal performance and adherence to company policies.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
  • Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
  • Improved produce department efficiency by implementing streamlined inventory management processes.
  • Evaluated employee performance regularly, providing constructive feedback and implementing development plans as necessary.

Education

Bachelor of Science - Biomedical Sciences

Eastern Kentucky University
Richmond, KY
07-2026

Skills

  • Security awareness
  • People management
  • Reservations management
  • Complaint handling
  • Policy enforcement
  • Computer troubleshooting
  • Microsoft excel
  • Knife skills
  • Ingredient knowledge
  • Sanitation practices
  • Food presentation
  • Plating techniques
  • Portion control
  • Allergen awareness
  • Teamwork
  • Teamwork and collaboration

Timeline

Night Manager

Chase Suites Hotel
09.2024 - Current

Pantry Garde Manger

Vallozzies
08.2023 - 05.2024

Night Auditor

Holiday Inn Express Hotel Suites
07.2021 - 12.2021

Produce Manager

Kroger
03.2020 - 05.2021

Bachelor of Science - Biomedical Sciences

Eastern Kentucky University

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Lj Vaughn