Health & wellness
Reading and personal growth
Community service
Mentorship and coaching
Creative activities (journaling, planning)
Sauquenta Austin
Riverview,FL
Summary
Professional healthcare personnel with comprehensive expertise in developing strategic plans and coordinating complex projects. Skilled in resource allocation, timeline management, and data analysis to drive successful outcomes. Strong focus on team collaboration and adaptability to changing needs ensures reliable performance. Known for problem-solving abilities, effective communication and organization, and results oriented. I am a compassionate and intelligent nursing student with a strong foundation in patient care, clinical judgment, and therapeutic communication. Known for balancing professionalism with empathy while supporting patients through vulnerable moments. Brings 10 years of experience in a high-pressure educational support role, demonstrating leadership, problem solving, and unwavering dedication to helping others succeed. Passionate about delivering quality care, advocating for patients, and contributing meaningfully to healthcare teams.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Student Finance Planner
Ultimate Medical Academy
05.2015 - Current
- Guide incoming and current students through complex processes to support goal achievement and academic success.
- Communicate compliance requirements clearly and accurately while maintaining regulatory integrity.
- Assist at-risk individuals with navigating challenges, demonstrating strong problem-solving and interpersonal skills.
- Maintain detailed documentation, uphold federal and institutional guidelines, and provide compassionate support.
Customer Care (Blue Cross Blue Shield)
Health Plan Services
02.2015 - 05.2015
- Assisted individuals with health and dental insurance plans on and off the healthcare exchange.
- Handled 100–200 calls daily while ensuring strict adherence to Affordable Care Act regulations.
- Multitasked across systems such as Word, Excel, Outlook, and multiple advised programs to support customer needs.
- Determined policy reinstatements and followed guidelines for terminated policies.
- Performed insurance verification, billing, enrollment, explanation of benefits, and claim status support.
Health Insurance Agent
Health Plan Services
08.2014 - 02.2015
- Enrolled individuals into health insurance plans on and off the healthcare exchange.
- Managed high call volumes (50–90 daily) while complying with ACA regulations.
- Utilized multiple Windows-based systems to support customer needs.
- Consistently exceeded sales and activity goals.
- Explained plan details, benefits, rules, and regulations clearly and professionally.
Telesales Specialist
Humana
08.2014 - 12.2014
- Provided information on Humana products, coverage plans, and rates to prospective customers and brokers.
- Built and nurtured long-term relationships with agents and sales associates.
- Consistently exceeded sales and activity goals.
- Responded to inbound/outbound calls, assessed customer needs, and matched them with appropriate Humana products.
- Leveraged customer service and product expertise to positively influence internal and external customers.
Education
Associate Degree - Nursing
Galen College of Nursing
Tampa, FL01.2025
Associate Degree - Healthcare Management
Ultimate Medical Academy
Tampa, FL01.2019
High School Diploma - undefined
Wharton High School
Tampa, FL01.2008
Skills
- Patient-centered care
- Customer focus
- Data management
- Therapeutic communication
- Documentation & charting
- Vital signs & assessment
- Interdisciplinary collaboration
- Empathy & cultural sensitivity
- Time management
- Critical thinking
- Conflict resolution
- Adaptability under pressure
Certification
- Basic Life Support (BLS)
- CPR Certified
Interests
Timeline
Student Finance Planner
Ultimate Medical Academy
05.2015 - Current
Customer Care (Blue Cross Blue Shield)
Health Plan Services
02.2015 - 05.2015
Health Insurance Agent
Health Plan Services
08.2014 - 02.2015
Telesales Specialist
Humana
08.2014 - 12.2014
Associate Degree - Healthcare Management
Ultimate Medical Academy
High School Diploma - undefined
Wharton High School
Associate Degree - Nursing
Galen College of Nursing
Clinical Experience
- Total Hours: 648
- Fundamental Rotation — 72 hours
- Medical-Surgical Rotation — 108 hours
- Maternal/Newborn Rotation — 72 hours
- Chronic Illness Rotation — 72 hours
- Mental Health Rotation — 72 hours
- Advanced Medical-Surgical Rotation — 108 hours
- Transitions/Preceptorship Rotation — 144 hours
Clinical Highlights
- Assisted with medication administration, patient hygiene, vitals, documentation, and safety monitoring.
- Supported patients with chronic and acute conditions, demonstrating strong clinical judgment and adaptability.
- Collaborated with interdisciplinary teams to develop and implement patient care plans.
- Provided emotional support and therapeutic communication to patients and families.
- Gained hands-on experience in maternal care, mental health interventions, and acute care environments.
Hobbies & Interests
Health & wellness, Reading and personal growth, Community service, Mentorship and coaching, Creative activities (journaling, planning)
Volunteering
Church Outreach Programs
- Community support, event assistance, and service for underserved populations.
Director, Youth Mentorship & Community Support and Development
- Led youth programs, community engagement initiatives, and support services.