L. Jane V. Gestrine
Washington,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Service Manager
HyVee Foods
05.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
Housecleaning
Self-employeed
06.2007 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Supervisor
Goodwill Industries Of Central Illinois
05.2019 - 03.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Education
Bachelor of Arts - History
Eureka College
Eureka, IL05.1993
Skills
- Reading Comprehension
- YouTube
- Service-Orientation
- Sales and Upselling
Timeline
Service Manager
HyVee Foods
05.2022 - Current
Supervisor
Goodwill Industries Of Central Illinois
05.2019 - 03.2022
Housecleaning
Self-employeed
06.2007 - Current
Bachelor of Arts - History
Eureka College
Similar Profiles
Karen NilsonKaren Nilson
Shift Leader at HyVee FoodsShift Leader at HyVee Foods
Cole BrabhamCole Brabham
Customer Service Representative at HyVee FoodsCustomer Service Representative at HyVee Foods
Alexis CoxAlexis Cox
Pharmacy Technician at HyVee FoodsPharmacy Technician at HyVee Foods
Andrew WyrickAndrew Wyrick
Meat Department Clerk at HyVee FoodsMeat Department Clerk at HyVee Foods
Olivia PendletonOlivia Pendleton
NICU PCT at OSF St. Francis Medical CenterNICU PCT at OSF St. Francis Medical Center