Lawrence Kotey Djanie
San Antonio,Texas
Summary
Dynamic technical project manager with over 8 years of experience overseeing all aspects of a project throughout its lifecycle, communicating with project stakeholders and measuring project performance. Increased customer satisfaction by 60% through adaptation of optimized project methodologies improving product deliveries by 30%.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Project Manager
Afrobarometer
Accra, Ghana
05.2022 - Current
- Developed project management roadmap with Chief Operating Officer through data-driven analysis of business requirements to define project objectives, timelines and milestones
- Collaborate with operations and agile teams to perform daily scrum processes, troubleshooting, testing and resolving any issues after new releases
- Apply continuous improvement strategies to products and procedures, quickly learning over 5 new technologies to better serve users, upgrade systems, migrate users, and deploy solutions
- Generate reports for senior leaders outlining resolution of errors, potential security risks, and network access requirements, improving collaboration and knowledge sharing by 30%
- Conduct audits and compliance reviews 3 times per quarter, ensuring adherence to performance and security benchmarks, and proper use of budgeted funds.
Supervisor Digital Payments
Consolidated Bank Ghana
Accra, Ghana
10.2020 - 04.2022
- Oversaw team of 6 officers to deliver and maintain digital payment solutions and products, such as mobile app, internet banking, USSD, mobile money, micro-lending and Financial technologies/Telco solutions
- Partnered with designers and developers to create futuristic user interfaces/ experiences for online platforms resulting in 60% boost in customer satisfaction
- Championed deployment of POS and upgrade of over 116 ATM interfaces for contactless card and mobile transactions
- Developed and led training sessions for 450 branch users, conducting comprehensive analyses and identifying training needs, which resulted in 11 user training materials, presentations, and workshops
- Maintained knowledge of current events and trends in money laundering, criminal tools/techniques and trained team on fraud detection and prevention
Supervisor, Business Support Analyst
Consolidated Bank Ghana
Accra, Ghana
04.2019 - 09.2020
- Acted as lead analyst for USSD banking service upgrades, delivering numerous reports to executives
- Served as team lead for over 10 new projects, monitoring overall performance and facilitating user acceptance tests
- Delivered 6 business training presentations and subject matter expertise to staff members on e-banking products and procedures for mobile money management services
- Created successful work schedules for each staff member to maintain deadlines and utmost performance
AG. Manager Electronic Banking
UniBank Ghana Limited
Accra, Ghana
01.2018 - 03.2019
- Oversaw 3 electronic banking projects (debit cards, ATM E-journal and Internet Banking) as primary point-of-contact, coaching 8 team members, and boosting employee engagement by 40%
- Researched and gathered business requirements, defined scope and budgets, performed user acceptance tests, and conducted quality assurance to ensure optimal usability before product launches
- Delivered over 50 project performance reports and supporting documents to key stakeholders, improving data visualization and knowledge sharing by 30%
- Led projects and analyzed data to identify opportunities for improvement
ATM/POS Support
UniBank Ghana Limited
Accra, Ghana
04.2017 - 12.2017
- Supported business needs by monitoring and updating ATM/POS services across network, including software and hardware such as switch, HSM, servers and applications
- Provided escalated support and problem resolution for client inquiries, documenting 120 resolved service tickets per week
- Successful deployment of security updates and camera solutions on 55 ATM across bank branches
- Supervised debit card production teams per PCI-DSS, formatted cards and enabled authorizations, provided support for transactions, while training branch employees on POS systems
Internet & Mobile Banking Specialist
UniBank Ghana Limited
Accra, Ghana
03.2015 - 03.2017
- Reviewed and verified over 10,000 user account setup functionalities, aligning performance with banking mandates
- Tested and launched full-scale business systems, migrating over 15,000 customers to new e-banking software, and training over 120 team members on system upgrades
- Created and implemented strategies to support scalable growth across customer usage and transactions, designing for process improvement, efficiencies, and systems implementation
- Analyzed financial data to detect irregularities in areas such as transaction trends, financial relationships, regulatory compliance procedures and reporting same to management
Card Specialist
UniBank Ghana Limited
Accra
2014.05 - 2015.02
- Analyzed large amounts of data to find patterns of fraud and anomalies in card account transactions and other instances of financial crimes
- Compiled and analyzed data for review by senior management to measure portfolio performance as well as determine future payment card goals
Application Support Specialist
SuperTech Ltd
Accra
11.2011 - 01.2013
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Involved in all testing procedures and wrote test cases and scenarios for development team.
Underwriter/ Marketing Officer
Donewell Life Ltd
10.2008 - 12.2009
- Monitored underwriting teams performance and provided mentoring to achieve personal and department production goals.
- Coordinated with internal stakeholders to initiate marketing strategies and meet market penetration and business growth objectives.
Education
Master of Science - Information Technology
Sikkim Manipal University
11.2016
Bachelor of Arts - Information Studies & Geography
University of Ghana
07.2008
Skills
- Technical Project Managemet
- Software Development Lifecycle
- Functional & Business Requirements
- Fintech Solutions
- Application Support/Troubleshooting
- System Administration/IT Infrastructure
- Google Workspace, MS 365
- Core Banking Applications
- Switch Management
- SQL
- Jira, Visio, Lucidchart, MS Project
- Advanced Problem Solving
- Project Management
- Teamwork and Collaboration
- Waterfall methodology
- Written Communication
- Flexible and Adaptable
Certification
- Project Management Professional Certification (PMP) | Ongoing
- Agile Scrum Foundation Certificate
- Business Analysis & Process Management Certificate
- Fortinet NS1 & NS2 Network Security Associate Certificate
- Electronic and Transaction Banking - Opportunities & Risks
- Anti-Money Laundering and Compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
IT Project Manager
Afrobarometer
05.2022 - Current
Supervisor Digital Payments
Consolidated Bank Ghana
10.2020 - 04.2022
Supervisor, Business Support Analyst
Consolidated Bank Ghana
04.2019 - 09.2020
AG. Manager Electronic Banking
UniBank Ghana Limited
01.2018 - 03.2019
ATM/POS Support
UniBank Ghana Limited
04.2017 - 12.2017
Internet & Mobile Banking Specialist
UniBank Ghana Limited
03.2015 - 03.2017
Card Specialist
UniBank Ghana Limited
2014.05 - 2015.02
Application Support Specialist
SuperTech Ltd
11.2011 - 01.2013
Underwriter/ Marketing Officer
Donewell Life Ltd
10.2008 - 12.2009
Master of Science - Information Technology
Sikkim Manipal University
Bachelor of Arts - Information Studies & Geography
University of Ghana
Similar Profiles
Dorothy Addoley TettehDorothy Addoley Tetteh
Procurement & Logistics Officer at AfrobarometerProcurement & Logistics Officer at Afrobarometer
Raphael VelasquezRaphael Velasquez
Customer Service Supervisor at WalmartCustomer Service Supervisor at Walmart
Eliezer SilvaEliezer Silva
Warehouse Worker at WalmartWarehouse Worker at Walmart
Robert CutchinRobert Cutchin
BUDGET/FINANCIAL ANALYST at TEKPRO SUPPORT SERVICESBUDGET/FINANCIAL ANALYST at TEKPRO SUPPORT SERVICES
Michael WoodsMichael Woods
Vice President of Construction at Beazer HomesVice President of Construction at Beazer Homes