Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leah Storie

Richmond

Summary

Experienced customer service representative with a strong desire to transition into a role supporting children and families. With over 7 years of customer service experience, consistently demonstrating exceptional organizational skills, empathy, and a proven track record in building relationships. Thrives in problem-solving and time management environments, with a background in managing various roles in banking, insurance verification, and retail customer service, showcasing motivation and organizational abilities. Eager to make a positive impact in the lives of others. Known for attention to detail and exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives, earning recognition among peers.

Overview

8
8
years of professional experience

Work History

Referral Intake

Hogg Therapy Pediatrics
01.2025 - Current
  • Applied effective time management techniques to meet tight deadlines.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Developed and maintained strong working relationship with referral sources to streamline processing.

Universal Banker

Bank of the Bluegrass
08.2024 - 01.2025
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.

Client Relationship Consultant

U.S. Bank
01.2022 - 01.2024
  • Managed dual roles of a banker and teller, ensuring seamless customer service
  • Established trustful relationships with customers, fostering long-term loyalty
  • Achieved weekly targets of initiating customer calls and opening various accounts
  • Adapted to rotating teller line duties, promoting fair opportunities for all CRCs
  • Contributed to the financial growth of customers by offering tailored financial solutions

OMNI Lead

Dicks Sporting Goods
01.2021 - 01.2022
  • Managed and expedited all online orders, ensuring timely in-store pickups and shipments
  • Achieved consistently high-performance metrics, demonstrating speed and efficiency in order processing
  • Utilized advanced scanning technology for accurate order fulfillment
  • Troubleshot and resolved order discrepancies, maintaining customer satisfaction
  • Contributed to department's weekly goals, driving overall productivity

Customer Service Specialist

Dicks Sporting Goods
01.2019 - 01.2021
  • Led cashier team at Dicks Sporting Goods, ensuring seamless customer transactions
  • Boosted store metrics via credit card applications and rewards card sign-ups
  • Maintained high customer service standards, evidenced by positive survey results
  • Managed cash drawer balancing and vault reconciliation during closing shifts
  • Oversaw onboarding and training of new cashiers, fostering a collaborative team environment

Receptionist/ Service Desk Assistant

Jack Burford Chevrolet
01.2017 - 01.2019
  • Managed first-point customer interactions, both in-person and via phone, ensuring a welcoming environment
  • Crafted engaging vehicle descriptions for dealership's website, enhancing online customer engagement
  • Administered service desk operations during weekends, processing service requests and handling payments
  • Demonstrated adaptability by juggling multiple tasks and departments, maintaining efficiency and customer satisfaction
  • Contributed to dealership's customer service standards, aiding in the overall positive customer experience

Education

Bachelor's - Child and Family Psychology

Eastern Kentucky University
Richmond, Kentucky
05.2024

High School - undefined

Madison Central High School
01.2019

Skills

  • Cash Handling
  • Organization
  • Customer Service
  • Microsoft
  • Filing
  • Relationship Building
  • Empathy
  • Problem Solving
  • Family Dynamics
  • Time Management
  • Teamwork
  • Conflict Resolution
  • Communication
  • Child Development
  • Critical Thinking
  • Interpersonal communication
  • Organization and time management
  • Attention to detail
  • Recordkeeping
  • Multitasking Abilities
  • Friendly, positive attitude
  • Google drive
  • Microsoft Word

Timeline

Referral Intake

Hogg Therapy Pediatrics
01.2025 - Current

Universal Banker

Bank of the Bluegrass
08.2024 - 01.2025

Client Relationship Consultant

U.S. Bank
01.2022 - 01.2024

OMNI Lead

Dicks Sporting Goods
01.2021 - 01.2022

Customer Service Specialist

Dicks Sporting Goods
01.2019 - 01.2021

Receptionist/ Service Desk Assistant

Jack Burford Chevrolet
01.2017 - 01.2019

High School - undefined

Madison Central High School

Bachelor's - Child and Family Psychology

Eastern Kentucky University
Leah Storie