Experienced customer service representative with a strong desire to transition into a role supporting children and families. With over 7 years of customer service experience, consistently demonstrating exceptional organizational skills, empathy, and a proven track record in building relationships. Thrives in problem-solving and time management environments, with a background in managing various roles in banking, insurance verification, and retail customer service, showcasing motivation and organizational abilities. Eager to make a positive impact in the lives of others. Known for attention to detail and exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives, earning recognition among peers.