Jodi Milter
East Stroudsburg,PA
Summary
Detailed Store Manager striving to maintain high standard of customer service and morale. Expertise in scheduling, marketing in-store promotions and merchandising. Talented at resolving personnel conflicts and addressing customer issues.
Overview
25
25
years of professional experience
Work History
Store Team Leader
Party City
Stroudsburg, PA
02.2024 - 04.2025
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Developed strategies to maximize sales.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Followed planograms to arrange consistent shelves, racks, and bins across various location.
Service and Engagement Executive Team Leader
Target
Stroudsburg, PA
10.2019 - 02.2024
- Demonstrated leadership by making improvements to work processes, and helping to train others.
- Set attainable daily, weekly, and monthly goals and game plans.
- Supported associates' career development by discussing potential for growth within the company.
- Fostered healthy team environments to promote collaboration, and boost productivity.
- Prepared weekly schedules to verify proper coverage for the front, as well as Starbucks.
- Delivered excellent customer service, and adhered to standard practices to maximize sales and minimize shrinkage.
Store Manager
Carter's
Tannersville, PA
07.2012 - 10.2018
- Strengthened workflow productivity by hiring, managing, and developing top talent.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Generated repeat business by responding to customer concerns with friendly, knowledgeable service.
Store Manager
Janie and Jack
Denville, NJ
02.2008 - 07.2012
- Plan and coordinated all visual merchandising directives.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Conducted operational audits for loss prevention manager in high target stores.
- Achieved top company sales days during special marketing days.
- Trained staff to deliver outstanding customer service.
Studio Manager
The Picture People
Paramus/ Rockaway, NJ
01.2000 - 02.2008
- Returned studio to a million dollar business in 2007.
- Maintained highest customer satisfaction score in district.
- Member of the training board that helped create training guidelines for the company.
- Coordinated a smooth transition from analog to digital photography.
- Improved studio performance from the bottom third in the company to the top 50 out of 300 nationwide.
Skills
- Exceeding Customer Expectations
- Adaptable and Flexible
- Strong Communication Skills
- Merchandising and Display
- Goal-Driven
- Multitasking and Organization
- Sales Strategies
- Team Building and Leadership
Timeline
Store Team Leader
Party City
02.2024 - 04.2025
Service and Engagement Executive Team Leader
Target
10.2019 - 02.2024
Store Manager
Carter's
07.2012 - 10.2018
Store Manager
Janie and Jack
02.2008 - 07.2012
Studio Manager
The Picture People
01.2000 - 02.2008
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