Logan Scheps

Client Services Manager, Strategic Operations

Quad

10.2016 - Current

Traveled nationally to lead marketing initiatives, onboard full-service marketing teams, and establish, nurture and/or repair client relationships resulting in an increase in client retention
Conceptualized, coordinated, and successfully implemented comprehensive multi-million dollar omni-channel marketing campaigns, generating a boost in sales and brand visibility
Successfully managed marketing teams, consistently delivering on-time deadlines within budget - increasing ROI across Print, Digital, Out-of-home, Broadcast and Television by ~10% MoM
Identified procedural issues and implemented necessary process optimization tools and workflow maps to increase team productivity by ~20% for multiple clients and project assignments
Negotiated vendor invoices ranging from $10 - $1.5MM to maximize client budgets and ensure overall economic satisfaction of campaigns
Oversaw nationwide logistics, ensuring 100% on-time delivery of marketing materials to the clients
Owned social media analysis monthly to refine post-campaign strategies to exceed desired KPIs by ~15% - ensuring future campaign success
Developed standard operating procedure documentation and new-hire training programs resulting in 40% reduction in on-boarding time
Clients: Albertsons, Safeway, Academy, Amazon, American Heart Assoc., Bass Pro Shop, Home Depot, Party City, Tractor Supply, Walmart, Whole Foods, and more
Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.

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