Llana B. Brite
West Hills,CA
Summary
Vibrant and creative with broad-based background in highly competitive and dynamic organizations. Recognized as a decisive leader and excellent team player with a successful career in product marketing, promotions, public relations, customer service focused.
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
26
26
years of professional experience
Work History
Store and Sales Manager
Video & Audio Center
11.2016 - Current
- I have communicated with customers, employees and other individuals regarding questions and information needed to be explained and clarified; established solutions in the areas of inventory, sales reporting, distribution, and product upgrades that led to system improvements and streamlined processes; managed a team of three direct reports responsible for on-going product optimization and account management; directed projects and served as primary liaison between clients and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.
Store and Sales Manager
Video and Audio Center
05.2009 - 09.2014
- I have communicated with customers, employees and other individuals regarding questions and information needed to be explained and clarified; established solutions in the areas of inventory, sales reporting, distribution, and product upgrades that led to system improvements and streamlined processes; managed a team of three direct reports responsible for on-going product optimization and account management; directed projects and served as primary liaison between clients and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.
Sales Manager
Video and Audio Center/Santa Monica
01.2005 - 01.2009
- I have assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients whenever necessary, and addressed and resolved non-routine, complex and unexpected variances.
Assistant Sales Manager
Video and Audio Center/Santa Monica
01.2003 - 01.2005
- -Worked as an assistant sales manager and implemented sales and marketing plans and assured that the company is assertively seeking new customers and markets achieving its full sales potential and total customer satisfaction.
- - Implemented company policies and processes for prospect management and customer follow-up to assure that all potential customers are handled in a manner conducive to maximize goals for sales profitability and customer loyalty.
- - Assured that overall profit goal is met for the Sales Department, utilized all available technologies in its pursuit of sales and customer service objectives.
Sales Consultant
Video and Audio Center/Santa Monica
06.2000 - 01.2003
- - Provided exemplary customer service and effective solutions to customer questions or other inquiries, assisted Customer Service associates by completing all necessary paperwork relating to client sales or service issues.
- - Planned, developed and implemented programs for both products and services that delivered dramatic increase in sales profits.
- - Facilitated visual merchandising and store signage, training and coordination of Sales Consultants, and general appearance of the store.
Customer Service Associate
Video and Audio Center/ Santa Monica
05.1999 - 06.2000
- - Assisted customers and directed them to the appropriate departments.
- - Responsible for monitoring and addressing specific concerns of various clients, providing internal and external customer service and support
- - Guided clients and informed them regarding various payment options and delivery schedules available.
Education
Skills
- Top-rated sales performer in the whole company
- Training and development
- Proficiency with Microsoft Office Suite and web-based reporting tools
- Hiring/Firing
- Negotiation skills
- Complex problem solving skills
- Communication Skills
- Management and leading skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Verbal and written communication
- Product knowledge
- Sales expertise
- Client relationship management
- Motivational skills
- Sales presentations
- Positive and upbeat
- Sales planning
- Sales tracking
- Goal setting
- Sales processes
- Account management
- Sales operations
- Rapport and relationship building
- Sales coaching
- Sales reporting
- Analytical problem solver
- Performance management
- Solution selling
- Persuasive negotiations
- Empowers high-performing sales teams
- Decisive
- Resolution-oriented
- Continuous improvements
- Salesforce
- Profitability optimization
- Bilingual in English and Tagalog
- Vendor relationship management
- Cross-functional collaboration
- Multidisciplinary team leadership
- Service-driven sales
- Superb time management
- Revenue optimization
- Contact follow-up
- Exceeds sales goals
- Operations
- Employee motivation
Affiliations
Home Theater Specialist of America
Languages
English
Timeline
Store and Sales Manager - Video & Audio Center
11.2016 - Current
Store and Sales Manager - Video and Audio Center
05.2009 - 09.2014
Sales Manager - Video and Audio Center/Santa Monica
01.2005 - 01.2009
Assistant Sales Manager - Video and Audio Center/Santa Monica
01.2003 - 01.2005
Sales Consultant - Video and Audio Center/Santa Monica
06.2000 - 01.2003
Customer Service Associate - Video and Audio Center/ Santa Monica
05.1999 - 06.2000
Central Colleges of the Philippines - ,