Llanah Cherkis

Work History

Choice Counselor

Maximus Inc.

11.2023 - Current

Efficiently handle high-call volume and accurately document each call.
Educate members making enrollment decisions with unbiased data and facts.
Guide members through enrollment process or updating their benefits via their online account.
Streamline call flow by improving company scripting for transfer procedures, and hold procedures.
Adhering to company standards by consistently maintaining a Quality-Assurance score between 95% - 100%.
Ability to handle confidential personal health information according to state and federal standards.
Familiarity with basic troubleshooting of phone system issues
Advanced proficiency in Amazon Workspaces (AWS), Azure, CXone, iCE, Microsoft Office Suite, Microsoft Teams, Zoom.

Founder

RenewU

11.2021 - Current

Established a Sole-Proprietorship by obtaining DBA to create RenewU.
Acquired extensive knowledge about entrepreneurship and many elements of owning a small business.
Conceived all aspects of business operations, including writing mission statement and business plan.
Developed business process flowchart, using strategic planning and problem-solving skills.
Built company website, and started social media presence.
Learned marketing and advertising techniques by identifying client niche and creating company logo.

Benefits Specialist

Willis Towers Watson

09.2023 - 10.2023

Reviewed current benefit portfolios with members.
Updated member benefit packages during employer open enrollment window.
Educated members about current benefits and any additional benefits available to them.
Conducted benefits orientations and provided assistance to members regarding plan options, pricing, and enrollment.
Demonstrated expertise in resolving benefits-related issues, and improve member satisfaction.
Strengthened interpersonal and team communication skills.
Exhibited being detail-oriented by accurately documenting every call.
Handled confidential information with discretion.

Executive Assistant and Bookkeeper

Ramos & Ramos Law Firm, PLLC

02.2020 - 06.2020

Revised current job role by identifying and streamlining steps to accounting process.
Reviewed and replied to all incoming mail and email, using excellent verbal and written communication skills.
Conducted morning check-in with office staff, either online or in office.
Managed complex calendars, coordinated meetings, and handled travel arrangements for executives.
Prioritized and managed multiple tasks simultaneously to ensure smooth office operations.
Excellent organizational and time management skills by correctly updating and reviewing executive calendars.
Managed day-to-day financial transactions, including AP/AR.
Advanced proficiency in Microsoft Office Suite and accounting software (e.g., QuickBooks, Xero).

Lead Dispatcher and Phone Operator

Buffalo Transportation

01.2018 - 01.2020

Analyzed real-time logistics and assign drivers accordingly.
Tested new dispatching software and provided technical support for drivers.
Successfully resolved complex customer issues and remained calm under pressure when handling challenging situations, earning praise from both customers and management.
Ability to multitask and prioritize in a fast-paced environment.
Directed dispatching, routing, and tracking of 50 fleet vehicles.
Contributed towards positive client relationships through timely and professional communication, managing expectations, providing necessary information and updates.
Utilized dispatch software to enter customer orders, pick-ups and drop-offs.
Served as a liaison between drivers, clients, and internal teams to resolve issues or concerns quickly and effectively.
Maintained phone system databases and updated contact information regularly
Received new orders, prepared documentation, and assigned drivers.
Coordinated with drivers to facilitate efficient and timely pick-ups.

Billing and Finance Specialist

Aries Transportation

01.2015 - 01.2018

Successfully conducted periodic audits, identifying and rectifying discrepancies in financial records.
Managed day-to-day financial transactions, including accounts payable and accounts receivable.
Reconciled bank statements, maintained general ledger entries, and generated financial reports.
Effective communication and collaboration with internal teams and with different insurance companies via phone, email, website, and fax.
Received recognition for maintaining accurate financial records and meeting tight deadlines.
Strong attention to detail and accuracy in financial records.
Streamlined billing processes, reducing errors and improving overall efficiency.
Knowledgeable in billing software and financial systems Proficient in accounting software (e.g., QuickBooks, Xero).
Work remotely as needed, to attest mileage costs within client companies deadlines.

Overnight Manager and Dispatcher

Buffalo Transportation

01.2012 - 01.2015

Scheduled transportation routes for ambulatory, wheel-chair, and stretcher vehicles using strong attention to detail and accuracy.
Utilized organizational and time management skills by assigning and supervising drivers, scheduling long-distance trips and breaks, recording safety checks, and monitoring GPS.
Independently making reasonable logistic decisions in a fast paced environment, coordinating and dispatching service calls efficiently.
Managed and supervised overnight staff, ensuring adherence to company policies and standards.
Addressed customer inquiries and concerns, providing effective solutions,maintaining high customer satisfaction.
Maintained a high level of accuracy in dispatching assignments.
Ability to work under pressure and prioritize tasks.

Certified Medical Assistant

Unity Family Healthcare

01.2011 - 01.2012

Create, code, and maintain electronic medical records
Taking patient vitals: temperature, respiration, pulse, and blood pressure.
Performing and recording lab tests: urinalysis, BMI matrix, and phlebotomy.
Reconciling patient medication lists and processing refill requests.
Assisted healthcare providers in examinations, treatments, and minor surgical procedures.
Recorded patient vital signs, medical history, and administered medications as directed.
Managed administrative tasks, including appointment scheduling, insurance verification, and medical record maintenance.
Proficient in clinical procedures and medical record management.
Excellent interpersonal and communication skills with patients and healthcare professionals.
Ability to multitask in a fast-paced medical environment.
Knowledgeable in medical terminology and coding.
Adherence to patient confidentiality and ethical standards.

Licensed Insurance Agent-P&C Lines

Maziarz DiGuilio Insurance Agency

01.2004 - 01.2007

Accurately estimate client assets and provide correct insurance policy quotes.
Record, assess, and process policy changes and insurance claims.
Provide positive customer service in a fast paced environment.
Adeptly operated multi-line telephone system.
Conducted comprehensive risk assessments for clients, identifying coverage gaps and recommending suitable insurance products.
Negotiated with insurance carriers to secure competitive rates and favorable terms for clients.
Managed a diverse portfolio of clients, providing ongoing support, policy reviews, and proactive risk management advice.
Proficient in using insurance quoting and management systems.

Licensed Insurance and Claims Associate

Galante Allstate Insurance Agency

01.2002 - 01.2004

Document and process personal lines claims - auto, home, commercial.
Updating client financial portfolios and offering products accordingly.
Reviewing client’s insurance coverage to make sure they are adequately covered.
Generating new clients by cold-calling, holding open houses, and handing out fliers in the community.
Generate new clients by creating individualized insurance packets for community.
Study and earn NY Personal Lines Insurance License.
Accurately estimate client assets and provide correct insurance policy quotes.
Record, assess, and process policy changes and insurance claims.
Analyzed clients' insurance needs and provided tailored coverage options for auto, home, and life insurance.
Conducted thorough risk assessments and explained policy details to clients, ensuring clear understanding.
Proactively followed up with clients for policy renewals, updates, and cross-selling opportunities.

Summary

Overview

Work History

Choice Counselor

Founder

Benefits Specialist

Executive Assistant and Bookkeeper

Lead Dispatcher and Phone Operator

Billing and Finance Specialist

Overnight Manager and Dispatcher

Certified Medical Assistant

Licensed Insurance Agent-P&C Lines

Licensed Insurance and Claims Associate

Education

Associate of Applied Science - Medical Assisting

Skills

Accomplishments

Languages

Websites

Work Preference

Work Type

Location Preference

Important To Me

Work Availability

Software

Timeline

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