Llanah Cherkis
Entrepreneur
Buffalo,NY
"We need to be what we want to see in the world."
Gandhi
Summary
Dedicated, dynamic and detail-oriented individual, seeking a challenging position to apply strong communication and problem-solving skills, aiming to enhance customer satisfaction and contribute to company success.
Overview
22
22
years of professional experience
Work History
Choice Counselor
Maximus Inc.
Remote - USA
11.2023 - Current
- Efficiently handle high-call volume and accurately document each call.
- Educate members making enrollment decisions with unbiased data and facts.
- Guide members through enrollment process or updating their benefits via their online account.
- Streamline call flow by improving company scripting for transfer procedures, and hold procedures.
- Adhering to company standards by consistently maintaining a Quality-Assurance score between 95% - 100%.
- Ability to handle confidential personal health information according to state and federal standards.
- Familiarity with basic troubleshooting of phone system issues
- Advanced proficiency in Amazon Workspaces (AWS), Azure, CXone, iCE, Microsoft Office Suite, Microsoft Teams, Zoom.
Founder
RenewU
Remote - NY
11.2021 - Current
- Established a Sole-Proprietorship by obtaining DBA to create RenewU.
- Acquired extensive knowledge about entrepreneurship and many elements of owning a small business.
- Conceived all aspects of business operations, including writing mission statement and business plan.
- Developed business process flowchart, using strategic planning and problem-solving skills.
- Built company website, and started social media presence.
- Learned marketing and advertising techniques by identifying client niche and creating company logo.
Benefits Specialist
Willis Towers Watson
Remote - USA
09.2023 - 10.2023
- Reviewed current benefit portfolios with members.
- Updated member benefit packages during employer open enrollment window.
- Educated members about current benefits and any additional benefits available to them.
- Conducted benefits orientations and provided assistance to members regarding plan options, pricing, and enrollment.
- Demonstrated expertise in resolving benefits-related issues, and improve member satisfaction.
- Strengthened interpersonal and team communication skills.
- Exhibited being detail-oriented by accurately documenting every call.
- Handled confidential information with discretion.
Executive Assistant and Bookkeeper
Ramos & Ramos Law Firm, PLLC
Buffalo, NY
02.2020 - 06.2020
- Revised current job role by identifying and streamlining steps to accounting process.
- Reviewed and replied to all incoming mail and email, using excellent verbal and written communication skills.
- Conducted morning check-in with office staff, either online or in office.
- Managed complex calendars, coordinated meetings, and handled travel arrangements for executives.
- Prioritized and managed multiple tasks simultaneously to ensure smooth office operations.
- Excellent organizational and time management skills by correctly updating and reviewing executive calendars.
- Managed day-to-day financial transactions, including AP/AR.
- Advanced proficiency in Microsoft Office Suite and accounting software (e.g., QuickBooks, Xero).
Lead Dispatcher and Phone Operator
Buffalo Transportation
Buffalo, NY
01.2018 - 01.2020
- Analyzed real-time logistics and assign drivers accordingly.
- Tested new dispatching software and provided technical support for drivers.
- Successfully resolved complex customer issues and remained calm under pressure when handling challenging situations, earning praise from both customers and management.
- Ability to multitask and prioritize in a fast-paced environment.
- Directed dispatching, routing, and tracking of 50 fleet vehicles.
- Contributed towards positive client relationships through timely and professional communication, managing expectations, providing necessary information and updates.
- Utilized dispatch software to enter customer orders, pick-ups and drop-offs.
- Served as a liaison between drivers, clients, and internal teams to resolve issues or concerns quickly and effectively.
- Maintained phone system databases and updated contact information regularly
- Received new orders, prepared documentation, and assigned drivers.
- Coordinated with drivers to facilitate efficient and timely pick-ups.
Billing and Finance Specialist
Aries Transportation
Buffalo, NY
01.2015 - 01.2018
- Successfully conducted periodic audits, identifying and rectifying discrepancies in financial records.
- Managed day-to-day financial transactions, including accounts payable and accounts receivable.
- Reconciled bank statements, maintained general ledger entries, and generated financial reports.
- Effective communication and collaboration with internal teams and with different insurance companies via phone, email, website, and fax.
- Received recognition for maintaining accurate financial records and meeting tight deadlines.
- Strong attention to detail and accuracy in financial records.
- Streamlined billing processes, reducing errors and improving overall efficiency.
- Knowledgeable in billing software and financial systems Proficient in accounting software (e.g., QuickBooks, Xero).
- Work remotely as needed, to attest mileage costs within client companies deadlines.
Overnight Manager and Dispatcher
Buffalo Transportation
Buffalo, NY
01.2012 - 01.2015
- Scheduled transportation routes for ambulatory, wheel-chair, and stretcher vehicles using strong attention to detail and accuracy.
- Utilized organizational and time management skills by assigning and supervising drivers, scheduling long-distance trips and breaks, recording safety checks, and monitoring GPS.
- Independently making reasonable logistic decisions in a fast paced environment, coordinating and dispatching service calls efficiently.
- Managed and supervised overnight staff, ensuring adherence to company policies and standards.
- Addressed customer inquiries and concerns, providing effective solutions,maintaining high customer satisfaction.
- Maintained a high level of accuracy in dispatching assignments.
- Ability to work under pressure and prioritize tasks.
Certified Medical Assistant
Unity Family Healthcare
Spencerport, NY
01.2011 - 01.2012
- Create, code, and maintain electronic medical records
- Taking patient vitals: temperature, respiration, pulse, and blood pressure.
- Performing and recording lab tests: urinalysis, BMI matrix, and phlebotomy.
- Reconciling patient medication lists and processing refill requests.
- Assisted healthcare providers in examinations, treatments, and minor surgical procedures.
- Recorded patient vital signs, medical history, and administered medications as directed.
- Managed administrative tasks, including appointment scheduling, insurance verification, and medical record maintenance.
- Proficient in clinical procedures and medical record management.
- Excellent interpersonal and communication skills with patients and healthcare professionals.
- Ability to multitask in a fast-paced medical environment.
- Knowledgeable in medical terminology and coding.
- Adherence to patient confidentiality and ethical standards.
Licensed Insurance Agent-P&C Lines
Maziarz DiGuilio Insurance Agency
Buffalo, NY
01.2004 - 01.2007
- Accurately estimate client assets and provide correct insurance policy quotes.
- Record, assess, and process policy changes and insurance claims.
- Provide positive customer service in a fast paced environment.
- Adeptly operated multi-line telephone system.
- Conducted comprehensive risk assessments for clients, identifying coverage gaps and recommending suitable insurance products.
- Negotiated with insurance carriers to secure competitive rates and favorable terms for clients.
- Managed a diverse portfolio of clients, providing ongoing support, policy reviews, and proactive risk management advice.
- Proficient in using insurance quoting and management systems.
Licensed Insurance and Claims Associate
Galante Allstate Insurance Agency
Buffalo, NY
01.2002 - 01.2004
- Document and process personal lines claims - auto, home, commercial.
- Updating client financial portfolios and offering products accordingly.
- Reviewing client’s insurance coverage to make sure they are adequately covered.
- Generating new clients by cold-calling, holding open houses, and handing out fliers in the community.
- Generate new clients by creating individualized insurance packets for community.
- Study and earn NY Personal Lines Insurance License.
- Accurately estimate client assets and provide correct insurance policy quotes.
- Record, assess, and process policy changes and insurance claims.
- Analyzed clients' insurance needs and provided tailored coverage options for auto, home, and life insurance.
- Conducted thorough risk assessments and explained policy details to clients, ensuring clear understanding.
- Proactively followed up with clients for policy renewals, updates, and cross-selling opportunities.
Education
Associate of Applied Science - Medical Assisting
05.2011
- Maintained 4.0 GPA every semester.
Skills
- Excellent communication and interpersonal skills
- Strong leadership and team management skills
- Ability to work under pressure and prioritize tasks
- Proven to be detail-oriented and organized
- Ability to handle confidential information with discretion
- Proficient in calendar management and scheduling
- Knowledgeable in financial reporting and analysis
- Effective problem-solving and conflict resolution abilities
- Proficient in operating phone systems and handling multiple lines
- Unerring in financial analysis and reconciliation
Accomplishments
- Dean's List
- National Technical Honor Society
- Foreign Language National Honor Society
- Ranked in Top 25% of class
Languages
Spanish
Professional Working
Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteImportant To Me
Career advancementWork from home optionFlexible work hoursWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Azure
Amazon Work Spaces (AWS)
Microsoft Office Suite / Google Suite
Microsoft Teams
CXone / iCE
Zoom / Skype
QuickBooks / Xero
Timeline
Choice Counselor - Maximus Inc.
11.2023 - Current
Benefits Specialist - Willis Towers Watson
09.2023 - 10.2023
Founder - RenewU
11.2021 - Current
Executive Assistant and Bookkeeper - Ramos & Ramos Law Firm, PLLC
02.2020 - 06.2020
Lead Dispatcher and Phone Operator - Buffalo Transportation
01.2018 - 01.2020
Billing and Finance Specialist - Aries Transportation
01.2015 - 01.2018
Overnight Manager and Dispatcher - Buffalo Transportation
01.2012 - 01.2015
Certified Medical Assistant - Unity Family Healthcare
01.2011 - 01.2012
Licensed Insurance Agent-P&C Lines - Maziarz DiGuilio Insurance Agency
01.2004 - 01.2007
Licensed Insurance and Claims Associate - Galante Allstate Insurance Agency
01.2002 - 01.2004
Bryant & Stratton College - Associate of Applied Science, Medical Assisting