LLARET GONZALEZ
Tulsa,OK
Summary
Experienced Front Desk Receptionist with a history of enhancing customer satisfaction at YWCA Tulsa. Proficient in providing administrative support and managing office operations. Combines leadership and teamwork to ensure efficient functioning and foster positive client relationships. Bilingual and skilled in Microsoft applications, consistently delivering high-quality service to improve client retention. Accomplished Leasing Professional with a strong track record in managing tenant relations and lease agreements. Proven ability to maintain high occupancy rates and enhance tenant satisfaction. A team-oriented individual focused on adaptability and achieving results, leveraging excellent communication and organizational skills.
Overview
6
6
years of professional experience
1
1
Certification
1
1
NOTARY 2028
Work History
Leasing Consultant
Apartment Management Consultants
07.2024 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Increased client satisfaction by providing exceptional service during property tours and lease signings.
- Maintained accurate records of prospective and current tenants, enabling efficient communication and follow-up efforts.
- Networked with prospective residents by email, telephone and in-person meetings to understand residential needs and requirements and identify sales opportunities.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Utilized property management software to track leasing activity and tenant information, improving data accuracy and accessibility.
- Generated leads for sales and rental properties through cold calls and referrals.
Receptionist
Standby Personnel
04.2023 - 06.2024
- Greeted visitors warmly and ensured they had a positive experience
- Answered phones professionally in accordance with organizational protocols
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Assisted with administrative tasks such as filing documents, copying materials
- Provided superior customer service by responding to inquiries in an efficient and friendly manner
Front Desk Receptionist
EMA Tax Service
06.2021 - 04.2023
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Provided a high level of customer service to all clients
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Processed payments received from customers via cash or credit card transactions accurately and efficiently
- Performed data entry and administrative duties such as filing, scanning documents, updating databases
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously
- Handled multi-line phone system and promptly transferred calls
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed
Front Desk Receptionist
YWCA Tulsa
11.2020 - 07.2022
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Provided a high level of customer service to all clients
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Processed payments received from customers via cash or credit card transactions accurately and efficiently
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors
- Handled multi-line phone system and promptly transferred calls
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed
- Opened and closed main office in alignment with established security procedures
- Handled incoming and outgoing mail with timely attention
Education
HIGH SCHOOL DIPLOMA -
Union High School
Tulsa06.2026
ASSOCIATE IN ARTS (A.A.) - ASSOICATE IN SCIENCE CANDIDATE
Tulsa Community College
Tulsa, OK05.2020
Skills
- Administrative Support
- Office Management
- Clerical Support
- Scheduling
- Calendar Management
- Customer/Client relations
- Office Administration
- Leadership
- Teamwork
- Bilingual
- Microsoft
- Responsible
- Fair housing policies
- Building rapport
- Lease agreements
- File management
- Leasing and sales
- Application processing
- Telephone and email etiquette
- Property tours
- Sales techniques
- Unit inspection
- Clear communication
- Lease renewals
- Leasing terms and specifications
- Closing techniques
- Training and mentoring
- Background checks
- Database management
- Contract negotiation
- Lead generation
- Maintenance requests
- Business development
- Team building
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved leases with accuracy and efficiency.
Certification
- Driver's License
Languages
English
Spanish
Timeline
Leasing Consultant
Apartment Management Consultants
07.2024 - Current
Receptionist
Standby Personnel
04.2023 - 06.2024
Front Desk Receptionist
EMA Tax Service
06.2021 - 04.2023
Front Desk Receptionist
YWCA Tulsa
11.2020 - 07.2022
HIGH SCHOOL DIPLOMA -
Union High School
ASSOCIATE IN ARTS (A.A.) - ASSOICATE IN SCIENCE CANDIDATE
Tulsa Community College
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