Lauren L. Brooks
Moreno Valley,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Delivery Driver
Instacart
01.2021 - Current
- Complete on-time deliveries by choosing best and most efficient routes.
- Deliver orders to customer doorsteps and business offices.
- Maintain upbeat, positive attitude in busy, customer-focused environment.
- Complete rush orders on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and use GPS technology to make deliveries.
- Implement vehicle safely in highly congested areas with no traffic violations.
- Load orders properly to ensure items are secured to prevent damage for deliveries.
- Operate 1 to multiple orders at once, all while maintaining time efficient deliveries as far as 1.5 mi - 70k mi. Based on operating either in Inland Empire or Los Angeles area.
Internet Sales Floor Manager
Riverside Metro Auto Group
10.2015 - 06.2023
- Supervise 9-12 personnel team in high volume atmosphere: inbound/outbound calls, internet inquires, emails and texts, and clients for 5 Dealership Auto Group.
- Sales goals and progress are tracked by using Microsoft Excel and Crm: Reynolds & Reynolds.
- Stay connected with all 5 General Sales Managers to achieve company revenue and profit goals with Internet BDC Team.
- Motivate department on daily base to close appointments and improve sales performance to increase revenue for whole Auto Group.
- Managed time efficiently in order to complete all tasks within deadlines to exceed department and personal goals, friendly competitions with other incentive programs.
- Made sure department/team learn product knowledge to answer questions and or overcome objections for prospective customers.
- Assist potential recruits to hire and train team of 9-12 salespeople.
- Train and support department to help them close appointments for potential deals.
- Evaluate employee performance and convey constructive feedback to improve skills.
- Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
Life Insurance Agent
Primerica
04.2019 - 08.2021
- Maintained high standards of customer service by building relationships with clients.
- Explained advantages, features, and disadvantages of various policies/companies to ensure informed decisions of clients to acquire adequate policy. Thus, boosting overall sales 73%.
- Analyzed customers' personal and financial situations to recommend appropriate policies to protect them and work with their budget.
- Marketed life insurance products to increase customer bases and revenue.
- Attended education courses and workshops to gain additional insurance industry knowledge.
- Increased sales of life insurance products through tactical but practical customer outreach.
Caregiver, Special Needs
Caregiver Home Instead Senior Care
04.2018 - 07.2019
- Assisted 1 client with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with client to deliver emotional support and companionship.
- Maintained clean and safe environment to prevent accidents and promote health.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Internet Sales Manager
Walter's Mercedes-Benz Of Riverside
07.2015 - 10.2015
- Located merchandise across various stores to address customer needs.
- Responded to high quantity internet inquiries, phone calls, emails, and texts in timely matter.
- Increased sales and customer satisfaction through personalized servicing.
- Provided superior and individualized customer service.
- Identified and executed appropriate strategies for business success
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Customer Sales Representative
Moss Bros. Toyota Auto Group
02.2011 - 07.2015
- Gathered and processed 100+ lead prospects on daily basis, sent emails to potential clients, and maintaining multiple incoming and outgoing calls.
- Rank #1 in Internet Sales Department increasing Sales not only in department but in Service Department as well.
- Main objective to assist clients on any one of thousands of vehicles available that may interest them.
- Main goal is to go straight for appointment, with high energy and confidence to get client to visit dealership, test drive for potential vehicle purchase. Thus, boosting dealerships profits, and raising commission and bonuses with each appointment shown and or sold.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Emphasized product specifications to meet customer needs.
Customer Service Representative
Lexus Of Riverside
08.2008 - 12.2010
- Responsible for handling all Service Invoices and making sure that all transactions are properly inputted with Accounts Receivable and documented each month.
- Handled switchboards for 50+ incoming and outgoing calls directing them to proper Sales or Service Department
- Contacted past and present clients of Manufacture Recalls, services, and any other items on their vehicle that needed to be taken care of to increase up sales profits for all monthly quotas.
- Besides handling Service invoices and collecting payment transactions, I also handled any faxing, heavy phones, and marketing for both service and sales to boot sales profits.
Facility Manager
Check Into Cash
06.2005 - 10.2008
- Responsible for 3 staff facility that handled high volumes of clientele: in person, phone transactions that handle abundance of cash transactions.
- Processed loans, auto loans, Western Union's, that are high volume cash transactions that with 100+ clientele on daily basis.
- Head of Collections Department which involved controlling high risk collection calls to collect past and current past due accounts.
- Maintained high marketing goals to increase morale to build clientele.
- Maintaining store guidelines to consistently meet monthly to yearly bonus opportunity.
Education
High School Diploma -
Canyon Springs High School
Moreno Valley, CA06.2002
Skills
- Empathetic, customer-focused, customer service professional looking to take on additional responsibilities at larger locations
- Strive for daily Improvement to learn and grow
- Programming and Software Skills: Focus, Reynolds & Reynolds, Outlook, Microsoft Word, Microsoft Excel, Nab That, Dealer Daily, Mbag, Contact Management, Zimbra, and iPhone app's
- Plan assessments to ensure efficiency on each task to deliver successful results
- Quality client correspondence, to build rapport for higher success rates
- Almost 2 Decades of experience managing high volume internet, phone and in-person inquiries in retail
- Active listening, empathy, problem-solving and communication of experience managing phone and in-person clientele/inquiries where applied problem-solving and creative expertise to maintain 98% satisfaction rate
Accomplishments
One of my greatest achievements was the honor of working with Primerica Life Insurance. I got involved simply to make sure my family and I have life insurance in case an accident was to happen. My husband and I got more involved on the business side and began selling life
insurance. We both excelled in the business and received a certificate for being the top performer in sales in the Los Angeles county.
Timeline
Delivery Driver
Instacart
01.2021 - Current
Life Insurance Agent
Primerica
04.2019 - 08.2021
Caregiver, Special Needs
Caregiver Home Instead Senior Care
04.2018 - 07.2019
Internet Sales Floor Manager
Riverside Metro Auto Group
10.2015 - 06.2023
Internet Sales Manager
Walter's Mercedes-Benz Of Riverside
07.2015 - 10.2015
Customer Sales Representative
Moss Bros. Toyota Auto Group
02.2011 - 07.2015
Customer Service Representative
Lexus Of Riverside
08.2008 - 12.2010
Facility Manager
Check Into Cash
06.2005 - 10.2008
High School Diploma -
Canyon Springs High School