Llendy Lucas
San Diego,CA
Summary
Knowledgeable Front Office with over 12 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
17
17
years of professional experience
Work History
Assistant Manager of Operations
Best Western Cabrillo Garden Inn
San Diego, CA
09.2021 - Current
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Coached employees to work together to carry out daily functions and meet service objectives.
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
- Coordinated meetings with vendors and negotiated contract terms.
- Created reports outlining progress towards key objectives such as increased productivity or reduced costs.
Front Office Receptionist
Double Tree Hilton
San Diego, CA
09.2007 - 10.2019
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Achieved cost-savings by developing functional solutions to problems.
- Maintained accurate records of all guests' bookings and payments.
- Coordinated with other departments to ensure smooth operations.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Assisted with budgeting and forecasting activities for the department.
Education
Business Administration
UEI College - Chula Vista
Chula Vista, CA05-2023
Skills
- Data Entry
- Cost Analysis and Savings
- Employee Supervision
- Training and Mentoring
- Scheduling and Coordination
- Operations Management
- Document processing
- Maintains confidentiality
- Customer Service-Oriented
- Office Administration
Languages
Spanish
Full Professional
Timeline
Assistant Manager of Operations
Best Western Cabrillo Garden Inn
09.2021 - Current
Front Office Receptionist
Double Tree Hilton
09.2007 - 10.2019
Business Administration
UEI College - Chula Vista
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