LLENISIS GONZALEZ
217 S PINE STREET APT A SAN GABRIEL,CA
Summary
Dedicated and reliable housekeeping worker skilled in maintaining cleanliness and organization. Expertise in carefully cleaning infection-prone areas, including bathrooms. Strong team player committed to ensuring guest satisfaction.
Overview
12
12
years of professional experience
Work History
Turn Down Attendant
The Beverly Hilton Hotel
Beverly Hills, CA
05.2015 - 07.2024
- Welcomed guests, provided answers to questions and anticipated guests' service needs.
- Replenished each guest room with water glasses, toiletries and paper products.
- Delivered extra linens, paper products and toiletries to guests.
- Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
- Responded quickly to guest inquiries and delivered linens and personal care items upon request.
- Managed linen cart by keeping neat and organized.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned and returned vacant rooms to occupant-ready status.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Inspected rooms for safety hazards and working conditions of equipment to report repair needs to maintenance team.
- Communicated with maintenance team on damages to repair.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Communicated with customers about requests for additional supplies or cleaning services.
House Cleaner
Self-employeed
Bel Air, CA
07.2015 - 07.2018
- Cleaned homes following specific and detailed protocols and requests.
- Washed and dried dishes to maintain clean and orderly kitchen.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
- Used natural cleaning products where possible and followed product recommendations to maintain client safety.
- Laundered sheets and other bedding, made beds and fluffed pillows.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Maintained and organized cleaning supplies stock.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Housekeeping Room Attendant
The Luxe Hotel
Los Angeles, CA
01.2013 - 11.2013
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Removed trash from rooms and replaced liners to wastebaskets.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Interacted pleasantly with clients and guests when performing daily duties.
- Organized supplies for use based on expected customer needs.
- Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Mapped out daily cleaning work assignments by assessing vacant room roster.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Attended to 30 guest rooms by sweeping, mopping, and vacuuming.
- Removed trash, recycling and linens from rooms to transport to designated areas.
- Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
Education
High School Diploma -
Downey High School
Downey, CA06-2010
Skills
- Front desk communications
- Guest Relations
- Janitorial services
- Materials Storage
- Chemicals disposal
- Guest room confidentiality
- Teamwork
- Room preparation
- Safety Procedures
- Housekeeping
- Corporate vision and values
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
House Cleaner
Self-employeed
07.2015 - 07.2018
Turn Down Attendant
The Beverly Hilton Hotel
05.2015 - 07.2024
Housekeeping Room Attendant
The Luxe Hotel
01.2013 - 11.2013
High School Diploma -
Downey High School
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