LLENISIS GONZALEZ
217 S PINE STREET APT A SAN GABRIEL,CA
Summary
Dedicated and reliable housekeeping worker skilled in maintaining cleanliness and organization. Expertise in carefully cleaning infection-prone areas, including bathrooms. Strong team player committed to ensuring guest satisfaction.
Overview
12
12
years of professional experience
Work History
Turn Down Attendant
The Beverly Hilton Hotel
Beverly Hills , CA
05.2015 - 07.2024
- Welcomed guests, provided answers to questions and anticipated guests' service needs.
- Replenished each guest room with water glasses, toiletries and paper products.
- Delivered extra linens, paper products and toiletries to guests.
- Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
- Responded quickly to guest inquiries and delivered linens and personal care items upon request.
- Managed linen cart by keeping neat and organized.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned and returned vacant rooms to occupant-ready status.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Inspected rooms for safety hazards and working conditions of equipment to report repair needs to maintenance team.
- Communicated with maintenance team on damages to repair.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Communicated with customers about requests for additional supplies or cleaning services.
House Cleaner
Self-employeed
Bel Air , CA
07.2015 - 07.2018
- Cleaned homes following specific and detailed protocols and requests.
- Washed and dried dishes to maintain clean and orderly kitchen.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
- Used natural cleaning products where possible and followed product recommendations to maintain client safety.
- Laundered sheets and other bedding, made beds and fluffed pillows.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Maintained and organized cleaning supplies stock.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Housekeeping Room Attendant
The Luxe Hotel
Los Angeles , CA
01.2013 - 11.2013
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Removed trash from rooms and replaced liners to wastebaskets.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Interacted pleasantly with clients and guests when performing daily duties.
- Organized supplies for use based on expected customer needs.
- Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Mapped out daily cleaning work assignments by assessing vacant room roster.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Attended to 30 guest rooms by sweeping, mopping, and vacuuming.
- Removed trash, recycling and linens from rooms to transport to designated areas.
- Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
Education
High School Diploma -
Downey High School
Downey, CA06-2010
Skills
- Front desk communications
- Guest Relations
- Janitorial services
- Materials Storage
- Chemicals disposal
- Guest room confidentiality
- Teamwork
- Room preparation
- Safety Procedures
- Housekeeping
- Corporate vision and values
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
House Cleaner
Self-employeed
07.2015 - 07.2018
Turn Down Attendant
The Beverly Hilton Hotel
05.2015 - 07.2024
Housekeeping Room Attendant
The Luxe Hotel
01.2013 - 11.2013
High School Diploma -
Downey High School
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