Llewellyn Isaac
Birmingham,AL
Summary
Software developer with knowledge of troubleshooting a full range of business technology including: computer systems (hardware and software), network infrastructure, and telecommunications circuits. Along with the ability to assess a reported problem or failure using diagnostic methods and tools, determine the likely cause, and take appropriate action to resolve the problem in a timely manner.
Overview
9
9
years of professional experience
Work History
Business Analyst Internship
Protective Life
05.2023 - 08.2023
- Learn the basics of Agile Methodology
- Communication basics in a team environment
- Studied technologies used in variety of BSA roles
- Used Jira to organize task, bugs, user stories
- Shown methods used to efficiently gather requirements
- Listening for key details
- Prioritizing items based on value to the project and time constraints
- Understanding what and how to ask questions When speaking with stakeholders
- Detailed how to communicate with developers using “if then” statements
Claims Specialist (Full Time)
Protective Life
03.2022 - Current
- Processing claims Using Ecrm, NextGen web applications And Excel
- Verifying insurance coverage, and reviewing insurance cases using Appxtender
- Negotiating Settlements between Beneficiary/Lawyers/Agents
- Data entry
Contract Licensing Specialist (Contract)
Concourse Financial
12.2021 - 03.2022
- Company Overview: Protective Life Subsidiary
- Compile and sorting data Using Laserfische and BRC for Advisor information and NRF employees
- Verify proper licensing & certification established in Financial reps and non-registered employees
- Protective Life Subsidiary
Perishing Advisor (Contract)
Concourse Financial
01.2021 - 12.2021
- Company Overview: Protective Life Subsidiary
- Prescreen electronic consent form document packages for correct paperwork
- Ensure all account and advisor information is correct
- Document daily progress towards weekly tranche completion
- Review paper mail forms packages and ready for mailing
- Complete any additional project related activities
- Protective Life Subsidiary
Staffing Coordinator (Contract)
VACO at EA Renfroe
09.2020 - 11.2020
- Registered claims adjuster with insurance training and providing direction towards field work
- Ensure proper licensing and certifications present during the hiring process
- Handled adjuster issues calling to assess adjuster availability and deployment scheduling
Photo Specialists & Pharmacy Technician
Walgreens
01.2016 - 08.2021
- Act as first point of contact for all technical inquiries related to printing of photos; use exceptional written and verbal communication skills while supporting customers in-person while demonstrating empathy
- Key point of contact for customer follow up and incident management, while maintaining updates and resolution
- Respond to customer questions regarding photo printing services and perform troubleshooting of system
- Provide excellent customer service to customers; assist in dispensing prescriptions, answering customer questions regarding prescriptions, and liaising with insurance providers
Education
Jefferson State Community College
Birmingham, AL11.2024
Software Development Certificate -
Innovate Birmingham - I Am Bham
Birmingham, AL12.2019
Skills
- Selenium Testing
- Functional Testing
- White Box Testing
- Black Box Testing
- MySQL
- JQuery
- NodeJS
- JavaScript
- Data Integration
- Desktop Support
- IT Service & Operations Management
- Systems Architecture Implementation
- Helpdesk Management
- Customer Service
- Strong Interpersonal Skills
- Trouble Shooting
- Manual Testing
Timeline
Business Analyst Internship
Protective Life
05.2023 - 08.2023
Claims Specialist (Full Time)
Protective Life
03.2022 - Current
Contract Licensing Specialist (Contract)
Concourse Financial
12.2021 - 03.2022
Perishing Advisor (Contract)
Concourse Financial
01.2021 - 12.2021
Staffing Coordinator (Contract)
VACO at EA Renfroe
09.2020 - 11.2020
Photo Specialists & Pharmacy Technician
Walgreens
01.2016 - 08.2021
Jefferson State Community College
Software Development Certificate -
Innovate Birmingham - I Am Bham
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