Llewindell Gillespie
Flint,MI
Summary
Adept at navigating high-stress situations, I significantly enhanced customer loyalty and business growth during my tenure at Alorica. With a blend of critical thinking and exceptional customer service skills, I spearheaded a team at SuperSteamLLC, driving efficiency and client satisfaction. My background also includes ensuring safety and service excellence at Allied Universal Security Services.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Remote Customer Service Representative
Alorica
01.2022 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Security Officer
Allied Universal Security Services
06.2019 - 05.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
Owner Operator Carpet Cleaning Service
SuperSteamLLC
02.2014 - 05.2017
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Education
High School Diploma -
Northern High School
Flint, MI1986
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
Mott Adult Education Flint, Mi 1990 Certified Carpentry
Baker College Flint, MI 1996 CNA Certification
Mott Community College Flint, MI 2013-2014 Universal Certification/HVAC
Coursera On-Line January-March 2019 Google IT Support Professional
Timeline
Remote Customer Service Representative
Alorica
01.2022 - 04.2022
Security Officer
Allied Universal Security Services
06.2019 - 05.2021
Owner Operator Carpet Cleaning Service
SuperSteamLLC
02.2014 - 05.2017
High School Diploma -
Northern High School
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