Jocelyn Olvera
Placentia,CA
Summary
Dependable Patient Experience Professional serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
11
11
years of professional experience
Work History
Nursing Assistant
Terrace View Skilled Nursing
11.2019 - Current
- Monitor resident's Vital Signs
- Coordinate with nursing staff to execute excellent plans of care for over 50 patients
- Assist and record resident’s Nutrition as well as intake and output.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Pateint Care Assistant
The Pavilion at Sunny Hills
01.2019 - 10.2019
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
Teacher Assistant
Walnut Montessori-Preschool Academy
02.2016 - 08.2018
- Provide daily supervised care for over 30 children.
- Organize and supervise detailed activities to aid infants and toddlers in building their cognitive foundation and motor skills.
- Established multi-language lesson plans to increase bilingual education
- Maintained energy and enthusiasm in fast-paced environment.
Guest Services Associate
Park Regency Care Center
03.2013 - 02.2016
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Organized patient records and database to facilitate information storage and retrieval.
- Worked with patients to ascertain issues and make referrals to appropriate specialists..
- Helped address client complaints through timely corrective actions and appropriate referrals.
Education
Vocational Certificate - Nursing Assistance
Windsor School of Nursing
Walnut, Ca06.2017
Child Development Units - Child Development
Fullerton College
Fullerton, CA08.2012
Skills
- Certified Nursing Assistant
- Basic Life Support (BLS)
- Fluent in English / Spanish
- Ability to maintain a work pace appropriate to the workload
- Excellent Customer Service Skills
- Able to respond accordingly to emotionally upset patients
- Experience in de-escalading agitated / difficult patients
- Prior experience using Microsoft Word, Excel, and Power Point
Timeline
Nursing Assistant
Terrace View Skilled Nursing
11.2019 - Current
Pateint Care Assistant
The Pavilion at Sunny Hills
01.2019 - 10.2019
Teacher Assistant
Walnut Montessori-Preschool Academy
02.2016 - 08.2018
Guest Services Associate
Park Regency Care Center
03.2013 - 02.2016
Vocational Certificate - Nursing Assistance
Windsor School of Nursing
Child Development Units - Child Development
Fullerton College
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