Llimeica Acevedo
Leesburg,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Teacher
Better Life Academy
Leesburg, FL
11.2022 - Current
- Maintained a safe and orderly learning environment for all students.
- Developed and implemented lesson plans based on curriculum objectives.
- Provided individualized instruction to meet the needs of all students.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Incorporated instructional best practices such as differentiated instruction into lesson plans.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
Teacher
Daycare, Trinity Learning Center
Leesburg, FL
03.2018 - 11.2022
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Helped students build learning and study skills to achieve educational goals.
- Applied proactive behavior management techniques to facilitate classroom discipline.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Differentiated instruction according to student ability and skill level.
- Applied play-based strategies to provide diverse approaches to learning.
- Engaged with children on individual basis to build positive relationships and promote learning.
Customer Service Representative
Advance America
Leesburg, FL
01.2017 - 02.2018
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Performed administrative and clerical tasks by entering data, preparing invoices and filing paperwork.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
Sales Associate
Aaron's Sales And Lease
Fall River, MA
12.2012 - 01.2017
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Solved customer challenges by offering relevant products and services.
- Prepared large cash deposits with zero discrepancies.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Achieved perfect attendance and on-time record.
- Helped customers locate products and checked store system for merchandise at other sites.
Call Center Representative
Bernie & Phyl's Furniture
Taunton, MA
03.2010 - 12.2012
- Engaged in learning and development opportunities to promote continued performance improvement.
- Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Education
Phlebotomy - Home Health Aide
Southern Technical Institute
Tavares, FL09.2019
High School Diploma -
Brockton High School
Brockton, MA06.2006
Skills
- Multi-Line Telephone Systems
- Computer literate
- Administrative
- Product promotions
- Building Customer Trust and Loyalty
- Creative Problem Solving
- Group Instruction
- Classroom Instruction
- Small Group Instruction
- Student Engagement
- Curriculum Implementation
Languages
Spanish
Professional
Timeline
Teacher
Better Life Academy
11.2022 - Current
Teacher
Daycare, Trinity Learning Center
03.2018 - 11.2022
Customer Service Representative
Advance America
01.2017 - 02.2018
Sales Associate
Aaron's Sales And Lease
12.2012 - 01.2017
Call Center Representative
Bernie & Phyl's Furniture
03.2010 - 12.2012
Phlebotomy - Home Health Aide
Southern Technical Institute
High School Diploma -
Brockton High School
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