Genesis Ulibarri-Gonzalez
Saint Cloud
Summary
Orderly and committed to good teamwork and customer service. I am great in high pressured situations and problem resolution when needed to mediate and resolve issues. I am able to handle quick paced situations and remain level headed. I am flexible and able to create a fun and productive environment.
Overview
3
3
years of professional experience
Work History
Customer Support Associate
ServerPoint
05.2022 - Current
- Provided technical support to customers via phone, email, and chat
- Team Collaboration
- Complex Problem-Solving
- Identified opportunities to improve customer service processes
- Developed strategies for resolving difficult customer situations
- Provided information about products and services available to customers
Lifeguard
Universal Studio Orlando
01.2024 - Current
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
Lifeguard Instructor
Universal Studio Orlando
11.2024 - 07.2025
- Instructed classes on safety and rescue techniques for lifeguards, such as CPR, first aid, and water-rescue skills
- Provided in-service training to existing lifeguard staff on the proper use of emergency equipment
- Provided assistance and information to guests about safety devices and measures to safely enjoy their experience
- Observed students during practice sessions to ensure they were following safety protocols properly
- Coordinated with other instructors to ensure consistent teaching methods across all courses
Education
High School Diploma -
Tohopekaliga High School
Saint Cloud, FL05.2023
Associate Of Science - Political Science
Valencia College
Orlando, FL07-2025
Political Science
University of Central Florida
Orlando, FL12-2027
Skills
- Team support and Organization
- Administrative Leadership
- CPR Certified
- Meeting and Program planning
- Group and Individual Instruction
- Customer Service
- Swimming Proficiency
- Conflict Resolution
- Lifeguard Training
- American Red Cross Certified Instructor
- Emergency Response
LANGUAGES
English
Native or Bilingual
Sign Language
Limited Working
Timeline
Lifeguard Instructor
Universal Studio Orlando
11.2024 - 07.2025
Lifeguard
Universal Studio Orlando
01.2024 - Current
Customer Support Associate
ServerPoint
05.2022 - Current
High School Diploma -
Tohopekaliga High School
Associate Of Science - Political Science
Valencia College
Political Science
University of Central Florida
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