Summary
Overview
Work History
Education
Skills
Timeline
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Logan McMahan

Columbus,OH

Summary

Assistant/Hearing Paralegal at Nager, Romaine & Schneiberg, adept in document preparation and client communication, significantly enhancing case efficiency and client satisfaction. Leveraged proficiency in MS Office and achieving positive outcomes in high-volume environments. Demonstrated Porfessional by helping junior staff, embodying a commitment to excellence and results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Assistant/hearing Paralegal

Nager, Romaine & Schneiberg
10.2022 - Current
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
  • Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
  • Promoted a positive work environment by providing help and guidance to junior paralegals or interns as needed.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.

Valet/Customer Service Associate

Standard Parking Plus
08.2018 - 10.2022
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Answered guest's questions about property amenities and services.
  • Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
  • Provided punctual, polite valet services to uphold professional standards.
  • Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
  • Developed rapport with repeat customers, remembering names and preferences for personalized service experiences.
  • Resolved customer complaints through calm, constructive communication.
  • Upheld cleanliness standards in the valet area by removing trash, sweeping debris, and organizing equipment daily.
  • Handled cash, made accurate change and maintained balanced cash drawer.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Taxi Site Administrator

Towne Park, Ltd
04.2016 - 08.2018
  • Manged Taxi Operations at John Glen International Airport.
  • BookKeeper for taxi documents (Insurance up to date, License up to date ,credentials, ect)
  • Organized daily Taxi cash flow, administrator for all taxi operations. Customer Service resolutions and taxi drive resolutions
  • Provided exceptional customer service, addressing client concerns promptly and professionally to maintain satisfaction levels.
  • Scheduled staff and volunteers to cover all necessary duties during planned events.

Education

High School Diploma -

Wesley Chapel High School
Wesley Chapel, FL
05.2015

Skills

  • Proficient in MS Office
  • Client Communication
  • Document Preparation
  • Calendar Management
  • File Organization
  • Attorney Support
  • File and Records Management
  • Attention to Detail
  • Effective Multitasking
  • Customer Service
  • Decision-Making
  • Customer/ Client relationship management

Timeline

Assistant/hearing Paralegal

Nager, Romaine & Schneiberg
10.2022 - Current

Valet/Customer Service Associate

Standard Parking Plus
08.2018 - 10.2022

Taxi Site Administrator

Towne Park, Ltd
04.2016 - 08.2018

High School Diploma -

Wesley Chapel High School

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Logan McMahan