With over nine years of work experience in team leadership within the same company, I strive to maintain a grounded and approachable demeanor while also enforcing necessary rules and guidelines. I am dedicated to going above and beyond to ensure that all individuals have the resources and support needed to provide exceptional service to customers and colleagues alike. I actively seek opportunities to expand my knowledge of policies and procedures through asking insightful questions, enabling me to confidently assist and support others in the best possible manner. Possessing a cheerful and determined personality, I excel in high-pressure situations, especially in diffusing the concerns of disgruntled customers. My empathetic nature allows me to easily put myself in the shoes of others, which facilitates understanding of their behavior, whether they are customers or team members. This comprehension, coupled with a keen problem-solving ability, leads to optimal outcomes and resolutions. I intend to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.