Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katelinn Condiotti-Wade

Summary

With over nine years of work experience in team leadership within the same company, I strive to maintain a grounded and approachable demeanor while also enforcing necessary rules and guidelines. I am dedicated to going above and beyond to ensure that all individuals have the resources and support needed to provide exceptional service to customers and colleagues alike. I actively seek opportunities to expand my knowledge of policies and procedures through asking insightful questions, enabling me to confidently assist and support others in the best possible manner. Possessing a cheerful and determined personality, I excel in high-pressure situations, especially in diffusing the concerns of disgruntled customers. My empathetic nature allows me to easily put myself in the shoes of others, which facilitates understanding of their behavior, whether they are customers or team members. This comprehension, coupled with a keen problem-solving ability, leads to optimal outcomes and resolutions. I intend to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Roadside Assistant Manager

U-Haul International
09.2020 - Current
  • Team leading, supervising, communicating with department manager, billing, invoicing, scheduling, attendance tracking, scheduling meetings for education or discussion, creating new materials, monitoring calls and workload, data entering, setting up and handling interviews, creating new job material, creating progress charts, handling customer emails and text messages, delegating and assigning work to agents, cross-training.

Roadside Assistant- Admin Connect Specialist

U-Haul International
05.2018 - 05.2020
  • Managed dispatches, arranged for towing or mechanical repair, communicate with company technicians, follow up on dispatch services, mapping, communication with customer, Diagnosing mechanical concerns, billing, handling customer emails and text messages, adding photos to files, checking in on progress of active roadside files, handling or handing off open files, creating invoices and RPO's for payment of road services, handling incoming calls, redirected calls to the proper department.

Detail Specialist

U-Haul International
05.2016 - 05.2018
  • Repaired minimally damaged equipment, body repair, re-imaged equipment, de-imaged and prepped equipment for sale or auction, cleaning and detailing equipment for auction or wholesale, created invoices for other repair shops, checked repair statements, order replacement parts, communicated with Marketing Company Presidents with repair statements and other applicable information, scheduled shop repairs for equipment, aided with sending transfer drivers to locations of broken down equipment, dispatched U-Haul employee Mobile Repair Unit for onsite repairs, wholesale assistance and viewing, leadership of small detail team, delivered equipment to auctions across the Colorado State, picked up equipment from auction.

Senior Field Support Representative

U-Haul International
06.2015 - 11.2017
  • Handled customer complaint forms, took incoming customer service calls, handled and assigned Better Business Bureau complaints and files to the proper department, submitted payment, refunds, checks, bank transfers, created workload charts, secretary work directly to the head of department, aided with workload directly with head of department, scheduled meetings and education, and also communication with other department managers, area field managers, executive assistants and store managers, etc.

Realtime Coordinator

U-haul International
06.2014 - 06.2015
  • Scheduling video, phone, and in-person meetings, preparing correspondence, communicating with internal departments and outside parties, scanning, copying, and filing, maintaining attorneys' and paralegals' calendars, answering phones, preparing basic documents from templates, creating travel itineraries and expense reports, entering, compiling, reviewing, and disseminating data for report purposes, following up with internal and outside attorneys and other professionals on outstanding items and impending deadlines, providing status updates on projects, conducting internet searches, creating rainbow reports of attendance, create new hire schedules, sent out company newsletters and checks to employees and other job duties as necessary.

Education

Highschool Graduate of Agua Fria
01.2014

Skills

  • Microsoft office suite- 9 years
  • Communication
  • Multi phone lines- 9 years
  • Problem Solving
  • Delegation- 9 years
  • Analytical skills
  • 45 keys per minute
  • Multitasking
  • Detail-oriented
  • Interpersonal skills
  • Time-Management skills
  • Collaboration skills
  • Organizational skills
  • Administrative support
  • Leadership- 2 years
  • Processing Invoices
  • Scheduling- 5 years
  • Adaptability
  • Self-starter
  • Data entry- 9 years
  • Communication skills
  • Empathy
  • Ability to use Positive Language
  • Business Acumen
  • Customer Service
  • Billing- 9 years
  • Call Monitoring -3 years
  • Social Media Proficient
  • Soft skills- 9 years
  • Pressure Management
  • Hard Soft skills
  • Accounts payable- 5 years
  • Documentation Review
  • Quick Books -5 years
  • Dispatching - 5 years
  • Order Entry -9 years
  • Cash Handling- 5 years
  • Packaging 2 years
  • Litigation Windows

Timeline

Roadside Assistant Manager

U-Haul International
09.2020 - Current

Roadside Assistant- Admin Connect Specialist

U-Haul International
05.2018 - 05.2020

Detail Specialist

U-Haul International
05.2016 - 05.2018

Senior Field Support Representative

U-Haul International
06.2015 - 11.2017

Realtime Coordinator

U-haul International
06.2014 - 06.2015

Highschool Graduate of Agua Fria
Katelinn Condiotti-Wade