Lloana Escareno
Sunnyside
Summary
Highly organized and detail-oriented professional with a strong background in office administration and legal document filing. Proficient in managing and organizing physical and digital files, ensuring efficient retrieval and storage. Bilingual in Spanish, enabling effective communication with diverse clients and colleagues. Demonstrated expertise in utilizing various computer systems and software, streamlining administrative tasks and enhancing productivity. Additionally, possesses valuable experience in handling monetary transactions, ensuring accuracy and compliance with financial regulations.
Overview
13
13
years of professional experience
Work History
Accounting Clerk
Airfield Estates Winery
04.2022 - 03.2025
- Competent in basic bookkeeping procedures, preparing invoices, processing payments and account reconciliations
- Good organizational and planning skills ensure successful achievement of key responsibilities within strict deadlines
- Detail-orientated and willing team player
- Assisted employees with payroll-related inquiries and provided exceptional customer service
- Performed audits on timesheet submissions regularly ensuring adherence to company policies
- Maintained accurate and up-to-date employee records, including personal information, attendance, and performance evaluations
- Managed new hire onboarding process, ensuring completion of paperwork and orientation sessions
Property Manager
Landmark Properties, Inc.
09.2021 - 03.2022
- Conducted apartment tours for potential tenants and answered any questions
- Maintained excellent customer relationships
- Handled customer complaints personally to verify they were properly handled
- Managed all day-to-day activities involving tenants, subcontractors, and property management
Property Manager
Greater Columbia Basin Properties
02.2019 - 09.2021
- Performed clerical and administration tasks
- Collected rent from residents
- Open communication with tenants
- Managed residents questions and complaints
- Implemented renewals and handled move-outs
Office Clerk / Receptionist
Speck Chrysler Jeep
09.2018 - 02.2019
- Internet Leads
- Scheduled Service & Sales appointments
- Service calls
- Bilingual
Accounting Clerk
Mid-Valley Chrysler Jeep Dodge Ram
07.2017 - 09.2018
- Accounts payable & receivable
- Warranty Cancelation
- Scheduled Appointments
- Daily Deposits
- Reconciled monthly expenses
Front Office Receptionist
Department of Children and Family Services
01.2017 - 07.2017
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Dental Receptionist
Yakima Valley Farm Workers Clinic
11.2016 - 04.2017
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Helped patients complete necessary medical forms and documentation.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
Cashier
Fiesta Foods
10.2014 - 09.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Visitation Specialist
GMC Training Institute
04.2012 - 05.2014
- Strengthened community connections for families by referring them to available local resources such as counseling services or parenting classes when appropriate.
- Prevented potential conflicts during visits by implementing de-escalation techniques when necessary to maintain a safe environment for all participants.
- Contributed to a positive team dynamic by consistently maintaining open lines of communication with colleagues, supervisors, and case managers regarding case developments or concerns.
- Maintained accurate documentation for each visitation session, noting observations, concerns, or incidents for review by case managers or supervisors.
Tax Preparer
Liberty Tax Services
12.2013 - 02.2014
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Cashier
Safeway
08.2013 - 01.2014
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Diploma -
Cornerstone High School
Townsend, GA12.2009
Skills
- Dental Receptionist
- Customer Service
- Computer literacy
- Clerical Experience
- QuickBooks
- Accounting
- Accounts Payable
- Accounts Receivable
- Tax Experience
- Bookkeeping
- Office Management
- Office Administration
- Microsoft Outlook
- Property Leasing
- Bilingual
- Property Management
- Account management
- Microsoft Word
- Payroll
- Cash handling
- Account Reconciliation
- Typing
Timeline
Accounting Clerk
Airfield Estates Winery
04.2022 - 03.2025
Property Manager
Landmark Properties, Inc.
09.2021 - 03.2022
Property Manager
Greater Columbia Basin Properties
02.2019 - 09.2021
Office Clerk / Receptionist
Speck Chrysler Jeep
09.2018 - 02.2019
Accounting Clerk
Mid-Valley Chrysler Jeep Dodge Ram
07.2017 - 09.2018
Front Office Receptionist
Department of Children and Family Services
01.2017 - 07.2017
Dental Receptionist
Yakima Valley Farm Workers Clinic
11.2016 - 04.2017
Cashier
Fiesta Foods
10.2014 - 09.2015
Tax Preparer
Liberty Tax Services
12.2013 - 02.2014
Cashier
Safeway
08.2013 - 01.2014
Visitation Specialist
GMC Training Institute
04.2012 - 05.2014
Diploma -
Cornerstone High School
Similar Profiles
Cesar ValenciaCesar Valencia
Cellar Worker at Airfield Estates WineryCellar Worker at Airfield Estates Winery
Andrew BennettAndrew Bennett
Tractor/harvester Operater at Kingston Winery EstatesTractor/harvester Operater at Kingston Winery Estates
Kirsten GerrieKirsten Gerrie
Wine Making Assistant at Heritage Estates Winery and CideryWine Making Assistant at Heritage Estates Winery and Cidery