Llola Maria Rodriguez
Valley Village,United States
Summary
Professional Summary.
Dedicated and detail-oriented administrative professional with six years of experience in the federal government, fourteen years of experience in the banking industry, and a strong academic foundation in business administration. Known for excellent leadership, problem-solving, and organizational skills in fast-paced administrative environments. Proficient in streamlining workflows, managing personnel and payroll systems, and ensuring compliance with federal procedures. Bilingual in English and Tagalog, with a proven ability to collaborate across departments, and support teams both independently and collectively.
Overview
22
22
years of professional experience
Work History
Administrative Technician
U.S. Census Bureau (This is a federal job)
Burbank, CA
07.2022 - Current
- Lead administrative operations for the Los Angeles Regional Census Center and Office, overseeing daily workflow and staff assignments.
- Supervise and train a team of 5–6 clerks; provide technical guidance on payroll, personnel systems, and compliance with federal procedures.
- Process unemployment claims, time and attendance (T&A) records, leave audits, and payroll certifications using WebTA and DAPPS.
- Develop and revise standard operating procedures and spending plans in collaboration with management.
- Coordinate orientation and onboarding for new hires, including security clearance, training schedules, and system access.
- Maintain and update employee databases, staff calendars, and inventory records; manage incoming and outgoing correspondence and mail.
- Serve as the point of contact for building security and visitor coordination, ensuring compliance with federal safety protocols.
- Respond to inquiries and concerns from managers, regional staff, and external departments with professionalism and accuracy.
- Prepare travel orders and audit vouchers; review and resolve payroll discrepancies.
- Support broader team needs by assisting with clerical overflow, administrative project support, and document routing.
- Translate for Tagalog-speaking staff as needed, ensuring inclusive communication across teams.
Lead Clerk
U.S. Census Bureau (This is a federal job)
Los Angeles, CA
11.2020 - 07.2022
- Supervised 5–6 clerks, assigning tasks, reviewing procedural accuracy, and mentoring on administrative and payroll systems.
- Managed T&A submissions, leave audits, and personnel/payroll processes; trained staff on WebTA usage, and federal compliance standards.
- Created procedural documentation, drafted operational guidance, and supported the development of office spending plans.
- Oversaw onboarding logistics for new employees, including orientation schedules, clearance documentation, and equipment requests.
- Maintained supply inventory, processed mail, and managed digital correspondence through a shared office mailbox.
- Served as key liaison with building security, handling visitor access, issuing badges, and maintaining communication logs.
- Handled incoming calls and routed communication to appropriate departments, while ensuring professionalism at the front desk.
- Processed travel orders, reviewed vouchers, and audited payroll data for accuracy and timeliness.
- Collaborated with regional leadership, administrative specialists, and field teams to address personnel, security, and logistical needs.
- Assisted with the analysis and reporting of administrative operations, and contributed to process improvements across departments.
Administrative Specialist
Department of Commerce U.S. Census Bureau (This is a federal job)
Los Angeles, CA
08.2019 - 11.2020
- Directed daily administrative operations, and supported regional census efforts by planning and managing office logistics.
- Supervised clerical staff, reviewed work for procedural compliance, and provided technical support in personnel and payroll systems.
- Trained new employees during onboarding and orientation, ensuring readiness and compliance with federal guidelines.
- Oversaw leave audits, T&A tracking, and travel order processing; maintained accurate payroll documentation, and resolved discrepancies.
- Facilitated communication with internal departments, building security, and external partners regarding staffing, scheduling, and office access.
- Maintained personnel files, drafted correspondence, and updated employee databases; ensured documentation met audit and policy standards.
- Responded to inquiries from management and field staff across multiple departments, offering research-based solutions and guidance.
- Contributed to the development of administrative procedures, and supported the implementation of best practices across offices.
Lead Clerk
Department of Commerce U.S. Census Bureau (This is a federal job)
Los Angeles, CA
06.2019 - 08.2020
- Provided comprehensive administrative support to the Los Angeles Regional Census Center and Office, contributing to planning and operational activities.
- Supervised clerical team members, distributed workloads, reviewed documentation, and ensured compliance with Census Bureau procedures.
- Processed and audited payroll records, including T&A, leave balances, and personnel actions through federal systems.
- Supported hiring efforts by interviewing and onboarding applicants for Decennial operations; prepared clearance documentation and orientation schedules.
- Managed office communications, screened calls, routed correspondence, and maintained digital calendars for staff and department mailboxes.
- Coordinated security protocols, including visitor screening, badge distribution, and liaison with building personnel.
- Conducted research, addressed department inquiries, and documented findings to support improvements in administrative operations.
- Developed experience in high-volume documentation handling, time-sensitive decision-making, and collaborative support of field and regional teams.
Clerk
DEPARTMENT OF COMMERCE U.S. Census Bureau (This is a federal job)
Los Angeles, CA
01.2019 - 06.2019
- Supported administrative functions for the Los Angeles Regional Census Center, including staffing, scheduling, and payroll operations.
- Interviewed and onboarded new hires; trained clerks on WebTA, front desk procedures, and administrative systems.
- Maintained employee records, processed T&A and leave audits, and resolved payroll discrepancies.
- Managed mail, office supplies, staff calendars, and document routing with accuracy and timeliness.
- Served as liaison with building security; coordinated visitor access, courier escorts, and database updates.
- Assisted with travel orders, voucher audits, and personnel actions; ensured compliance with federal procedures.
- Provided technical support to staff and responded to departmental inquiries professionally and efficiently.
Criminal Investigation Student Volunteer (Investig
Internal Revenue Service
Van Nuys, CA
06.2018 - 09.2018
- Assisted Special Agents and Investigative Analysts by collecting and analyzing financial and case-related data.
- Prepared investigative support documents and collaborated on analytical research projects for ongoing cases.
- Participated in formal briefings, communicated findings clearly, and contributed to federal investigative efforts.
- Utilized IRS databases and tools to extract, verify, and organize information for case analysis.
Administrative Specialist Cash Vault Teller
MUFG Union Bank
Monterey Park
09.2003 - 07.2017
- Managed over $21 million in daily cash flow and 6,700+ transactions monthly while ensuring accuracy and audit readiness.
- Conducted vault balancing, general ledger entries, and documentation reviews in a secure, high-pressure environment.
- Performed scheduled maintenance on currency verification equipment and resolved machine errors and out-of-balance issues.
- Complied with custody controls, maintained detailed financial audit trails, and adhered to security procedures at all times.
Education
Master's degree - Business Administration
University of Phoenix
Phoenix, AZBachelor's degree - Business Administration
Ashford University
San Diego, CAAssociate's degree - Business Administration
Kaplan College
Carson, CASkills
- Administrative Operations: Oversaw daily office functions including calendar management, supply inventory, mail distribution, and document routing
- Personnel & Payroll Support: Processed unemployment claims, managed Time and Attendance (T&A), conducted leave audits, certified payroll records, and assisted with WebTA and DAPPS systems
- Employee Support & Supervision: Interviewed and rehired employees, supervised and trained clerical staff, provided technical guidance on personnel and payroll matters, and facilitated onboarding and orientation
- Research & Problem Solving: Conducted policy and procedural research, identified issues, analyzed operations, and developed solutions in collaboration with management
- Security & Facilities Coordination: Communicated with building security, screened visitors and calls, assigned escorts, and coordinated courier services and deliveries
- Travel & Records Management: Prepared and audited travel orders and vouchers; initiated personnel actions and conducted background/reference checks
- Data Management: Maintained and updated employee databases, analyzed and verified large volumes of data and documents, and ensured accuracy in records and compliance
- Investigative & Analytical Tasks: Supported investigative projects, analyzed case information, prepared draft reports, and collaborated with special agents and analysts
- Cash Vault Operations (Banking): Managed high-volume transactions, performed currency verification, conducted financial audits, created general ledger entries, and maintained compliance with vault custody controls
- Technical Proficiency & Communication: Utilized scanners, fax machines, and enterprise systems for document handling Provided Tagalog translation to assist non-English-speaking staff
Affiliations
International Church of Christ - Church member
Desired Locations
- Burbank, California, United States
- Glendale, California, United States
- Los Angeles County, California, United States
- Los Angeles, California, United States
- North Hollywood, California, United States
- Northridge, California, United States
- Sherman Oaks, California, United States
- Studio City, California, United States
- San Bernardino, California, United States
- Riverside, California, United States
Availability
Permanent, Full-time
Job related training
- Essential Job Function:
- Investigative procedures and policies to provide investigative support
- Knowledge of laws and regulations, objectives and investigative activities to extract intelligence information from a variety of reports and databases. analytical and evaluative methods and techniques to uncover leads and prepare reports.
- Knowledge of database systems and the interrelationships of Federal, State and local database systems to conduct analytical research data and determine trends, compile statistical information, etc.
- Oral and written communication skills in order to effectively prepare narrative and statistical reports and present findings.
- Ability to read, count, add, subtract, write and record numbers
- Ability to perform simple computer data entry
- Ability to use calculator by touch
- Ability to bend, squat, stoop, stand, walk, lift up to 50 lbs., sit, push and pull Unrestricted wrist, hand and finger dexterity
Languages
- Tagalog, Advanced, Advanced, Advanced
- English, Advanced, Advanced, Advanced
References
Erika Guiza, U.S. Census Bureau, Admin Officer, (818) 267-1747, erika.g.guiza@census.gov
Yolanda Lazcano, U.S. Census Bureau, Recruiter, (818) 267-1744, yolanda.lazcano@census.gov
DeJuana Seymour, U.S. Census Bureau, Administrative Specialist, (818) 267-1752
Loren L. Lash, Internal Revenue Service, Criminal Supervisory Special Agent, (213) 305-8780
Howard Meyer, Internal Revenue Service, Criminal Tax Fraud Investigative Assistant (TFIA), (818) 779-3630
Suzanne Toon, MUFG Union Bank, Employee Relations Consultant, (480) 337-7548, suzanne.toon@unionbank.com
Karen Lorenzen, Ashford University, Academic Advisor, (866) 475-0317
Amanda Prentice, U.S. Census Bureau, Administrative Specialist, (310) 529-1459, asprentice@gmail.com
Abran Gonzalez, U.S. Census Bureau, Administrative Specialist, (808) 347-9141
Languages
English
Full Professional
Tagalog
Full Professional
Accomplishments
Business & Strategic Expertise
- Strategic Planning
- Competitive Advantage
- SWOT Analysis
- Value Chain
- Value Creation
- Business Strategies
- Organizational Structure
- Organizational Performance
- Organizational Culture
- Change Management
- Innovative Leadership
- Entrepreneurship
- Digital Transformation
- Business Administration
- Human Resource Management
- Performance Management
- Training and Development
- Business Research
- Predictive and Qualitative Analysis
- Process Analysis
- Dynamic Business Process Management
- Capital Structures
- Financial Market
- Business Valuation
- Cost Benefit Analysis
- Capital Budgeting
- Marketing Strategies
- Marketing Communications
- Marketing Analysis
- Economic Theories
- International Economics
- Information Visualization
Timeline
Administrative Technician
U.S. Census Bureau (This is a federal job)
07.2022 - Current
Lead Clerk
U.S. Census Bureau (This is a federal job)
11.2020 - 07.2022
Administrative Specialist
Department of Commerce U.S. Census Bureau (This is a federal job)
08.2019 - 11.2020
Lead Clerk
Department of Commerce U.S. Census Bureau (This is a federal job)
06.2019 - 08.2020
Clerk
DEPARTMENT OF COMMERCE U.S. Census Bureau (This is a federal job)
01.2019 - 06.2019
Criminal Investigation Student Volunteer (Investig
Internal Revenue Service
06.2018 - 09.2018
Administrative Specialist Cash Vault Teller
MUFG Union Bank
09.2003 - 07.2017
Master's degree - Business Administration
University of Phoenix
Bachelor's degree - Business Administration
Ashford University
Associate's degree - Business Administration
Kaplan College
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