Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Llovanca Guerrero

Piñon Hills,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 10 years.

Overview

16
16
years of professional experience

Work History

Medical Assistant Receptionist

Gardena Medical Group
01.2018 - Current
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed patient referrals to other medical specialists.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Performed various administrative tasks by filing, copying and faxing documents.

Medical Assistant

South Atlantic Medical Group
07.2013 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

Manager/Assistant Manager

La Pizza Loca
02.2010 - 06.2012
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.

Shift Supervisor

Pollo Campero
08.2007 - 08.2009
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

No Degree -

El Rancho High School
Pico Rivera, CA

MEDICAL ASSISTANT -

Everest College - City of Industry
La Puente, CA

Skills

  • Patient scheduling
  • File management
  • Adaptability
  • Medical office procedures
  • Multitasking abilities
  • Appointment management
  • HIPAA compliance
  • Insurance verification
  • Front desk operations
  • Electronic health records
  • Payment Collection
  • Appointment Scheduling

Additional Information

Volunteer- Care Harbor Los Angeles (Sep-28,2012)

References- Upon Request

Timeline

Medical Assistant Receptionist

Gardena Medical Group
01.2018 - Current

Medical Assistant

South Atlantic Medical Group
07.2013 - Current

Manager/Assistant Manager

La Pizza Loca
02.2010 - 06.2012

Shift Supervisor

Pollo Campero
08.2007 - 08.2009

No Degree -

El Rancho High School

MEDICAL ASSISTANT -

Everest College - City of Industry

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Llovanca Guerrero