Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
BusinessDevelopmentManager
Lloyd A Heckman

Lloyd A Heckman

Wilton Manors,USA

Summary

Experienced clinical support professional dedicated to delivering high-quality patient care with a focus on collaboration and achieving results. Known for reliability and adaptability in meeting changing needs. Adept at patient communication, medical documentation, and coordinating with healthcare providers. Recognized for strong organizational skills, problem-solving abilities, and unwavering commitment to providing exceptional support in the healthcare industry.

Overview

27
27

Years of professional nurse experience

Work History

Regional Clinical Support Specialist RN

AccentCare Hospice
02.2024 - Current
  • Communicated medical need for patient visits to scheduling department.
  • Developed strong relationships with patients through empathetic communication and active listening skills, fostering trust and rapport.
  • Served as a reliable resource to both healthcare providers and patients alike, addressing questions or concerns promptly and knowledgeably.
  • Enhanced patient care by providing clinical support to healthcare professionals, ensuring efficient and effective treatment.
  • Delivered high-quality clinical support services by adhering strictly to guidelines, policies, and procedures set forth by the organization.
  • Mentored junior clinical support staff members on best practices for providing exceptional service while maintaining professionalism under pressure.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Educated family members and caregivers on patient care instructions.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
  • Administered medications and treatments as prescribed by physicians.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Managed care from admission to discharge.
  • Provided direct patient care, stabilized patients, and determined next course of action.

Registered Nurse Hospice IPU CM

Catholic Hospice Inc.
01.2023 - Current
  • Developed and implemented individualized care plan for each hospice patient while following physician instructions.
  • Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
  • Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
  • Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
  • Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Demonstrated strong organizational and time management skills while managing up to 7 patients.

Hospice RN Case Manager

Continuum Care Hospice
09.2022 - 01.2023
  • Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
  • Developed and implemented individualized care plan for 10-25 hospice patients while following physician instructions.
  • Established hospice care services for elderly and disabled patients.
  • Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
  • Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
  • Monitored patient reactions after administering medications and IV therapies.

IPU Staff Nurse

Hospice By The Sea
08.2020 - 02.2021
  • Monitored patients' conditions and reported changes in physical presentation, appearance and behavior to discuss treatment with physicians.
  • Implemented medication and IV administration, catheter insertion on 6-8 patients.
  • Assessed physical, psychological, physiologic and cognitive status of patients.
  • Performed various nursing interventions such as wound dressing, vital sign monitoring.
  • Gathered patient health data through interviews, observation and physical assessments & documenting data in electronic records to promote favorable outcomes for patients and family.
  • Educated patients, families and caregivers on diagnosis and prognosis and end of life care.

Home Health Field Nurse

Holy Cross Hospital
06.2019 - 08.2020
  • Provided physical assessments, medication and chronic disease management to home health patients.
  • Advised and coached patients progressing from hospitals, rehab facilities and other medical organizations to at-home treatment settings to decrease hospital readmissions and established open patient to nurse communications.
  • Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse for 6-7 patients per day.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.

Staff Nurse

Memorial Hermann Hospital
05.2018 - 12.2019
  • Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Educated family members and caregivers on patient care instructions.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Implemented medication and IV administration, catheter insertion, and airway management.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Monitored patient reactions after administering medications and IV therapies.

Staff Nurse

Brookdale Hospice
04.2016 - 04.2019
  • Cared for wounds, provided treatments and assisted with procedures.
  • Monitored patients' conditions and reported changes in physical presentation, appearance and behavior to discuss treatment with physicians.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
  • Comforted and counseled patients and families throughout care process.
  • Documented accurate and complete patient information to address patient problems and expected outcomes up to 6-10 patients per day.

Staff Nurse IPU

Houston Hospice
01.2015 - 04.2017
  • Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
  • Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
  • Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information on up to 10 patients per shift.
  • Performed various nursing interventions such as wound dressing, vital sign monitoring and specimen collection.
  • Gathered patient health data through interviews and observation, documenting data in electronic records.

Clinical Nurse Supervisor

Texas Diabetes & Endocrinology
04.2003 - 09.2014
  • Administered performance evaluations and probationary reviews to assess nursing personnel.
  • Supervised teams of nurses and medical assistants in 3 medical offices and 1 research office.
  • Sought opportunities to improve patient care, outcomes and nursing staff performance to ensure well developed and rounded nursing staff.
  • Evaluated nursing staff's performance and developed education programs and professional development opportunities to improve individual and team competencies, clinical knowledge and delivery of care.
  • Performed head-to-toe physical assessments, prioritizing treatment and delegating assignments to maintain patient flows.

Education

Associate of Science - Professional Registered Nurse

Jersey College of Nursing
Fort Lauderdale, FL
06.2022

Diploma of LPN Nursing - LPN Nursing

Sowella Technical College
Lake Charles, LA
11.1998

Skills

  • Effective clinical decision-making
  • Acute care expertise
  • Chronic disease management
  • Electronic medical record management
  • End-of-life care
  • Pain Management Techniques
  • Management of healthcare personnel
  • Ventilator Management
  • Operational Standards
  • Patient Needs Assessment
  • Healthcare compliance
  • Clinical documentation
  • Clinical assessment
  • Problem-solving abilities
  • Attention to detail
  • Proactive self-starter

Certification

  • Registered Nurse State of Florida RN9605160 (compact)
  • American Heart Association... BCLS
  • American Heart Association...ACLS
  • IV Certified with the Florida Department of Health
  • National Institutes of Health Stroke Scale Certification
  • Active RN license in the states of: Massachusetts,Michigan,Illinois, District of Columbia, Minnesota.

Interests

  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Adventure Travel
  • Offering time and support to shelters and food banks for the homeless and less fortunate
  • Volunteer mentoring with Elementary schools for Math and Reading with students

Timeline

Regional Clinical Support Specialist RN

AccentCare Hospice
02.2024 - Current

Registered Nurse Hospice IPU CM

Catholic Hospice Inc.
01.2023 - Current

Hospice RN Case Manager

Continuum Care Hospice
09.2022 - 01.2023

IPU Staff Nurse

Hospice By The Sea
08.2020 - 02.2021

Home Health Field Nurse

Holy Cross Hospital
06.2019 - 08.2020

Staff Nurse

Memorial Hermann Hospital
05.2018 - 12.2019

Staff Nurse

Brookdale Hospice
04.2016 - 04.2019

Staff Nurse IPU

Houston Hospice
01.2015 - 04.2017

Clinical Nurse Supervisor

Texas Diabetes & Endocrinology
04.2003 - 09.2014

Diploma of LPN Nursing - LPN Nursing

Sowella Technical College

Associate of Science - Professional Registered Nurse

Jersey College of Nursing

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