Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Kuopus

San Antonio,United States

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Agency Development Manager

Colonial Life
04.2023 - Current
  • Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
  • Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
  • Attended seminars, conferences and organizational activities to maintain management expertise.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Operations Manager

Rudolph Optics LLC
01.2022 - 01.2023
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Framing Manager

Michaels Arts And Crafts
10.2011 - 01.2022
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

No Degree - Forensic Psychology

Southern New Hampshire University
Hooksett, NH
05.2025

Skills

  • Recruitment Strategies
  • Sales Management
  • Marketing Expertise
  • Relationship building
  • Networking abilities
  • Organizational skills
  • Team leadership
  • Performance monitoring
  • Training and development
  • Operations Management
  • Sales Growth

Timeline

Agency Development Manager

Colonial Life
04.2023 - Current

Operations Manager

Rudolph Optics LLC
01.2022 - 01.2023

Framing Manager

Michaels Arts And Crafts
10.2011 - 01.2022

No Degree - Forensic Psychology

Southern New Hampshire University
Sierra Kuopus