Sierra Kuopus
San Antonio,United States
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Agency Development Manager
Colonial Life
04.2023 - Current
- Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
- Attended seminars, conferences and organizational activities to maintain management expertise.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Operations Manager
Rudolph Optics LLC
01.2022 - 01.2023
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Framing Manager
Michaels Arts And Crafts
10.2011 - 01.2022
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
No Degree - Forensic Psychology
Southern New Hampshire University
Hooksett, NH05.2025
Skills
- Recruitment Strategies
- Sales Management
- Marketing Expertise
- Relationship building
- Networking abilities
- Organizational skills
- Team leadership
- Performance monitoring
- Training and development
- Operations Management
- Sales Growth
Timeline
Agency Development Manager
Colonial Life
04.2023 - Current
Operations Manager
Rudolph Optics LLC
01.2022 - 01.2023
Framing Manager
Michaels Arts And Crafts
10.2011 - 01.2022
No Degree - Forensic Psychology
Southern New Hampshire University
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