Lloyd Brown Jr

• Directed onsite and offsite maintenance activities
• Established staff schedules and assignments based on needs and equipment availability.
• Delegated work to staff, setting priorities and goals.
• Led and mentored new hires to ensure understanding of company programs
• Recruited and trained new employees to meet job requirements.
• Coordinated work of 15 employees by offering clear direction and motivational leadership.
• Reviewed completed work to verify consistency, quality, and conformance.
• Conferred with business leaders to evaluate business needs and implement operational improvements.
• Led training initiatives to improve employee performance and bottom-line business results.
• Conducted staff meetings for team of 15 to relay directives
• Developed and implemented field service policies and procedures.
• Organized, directed, supervised and evaluated the work of assigned personnel.
• Resolved customer complaints regarding field service operations.

• Defined department objectives and monitored performance to facilitate operations.
• Monitored employee performance through effective analysis of key metrics.
• Delivered positive reinforcement and constructive criticism for employee work efforts.
• Encouraged team collaboration and engagement to ensure job satisfaction.
• Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
• Prioritized and delegated daily work tasks to meet anticipated project goals.
• Researched and provided timely resolution to service discrepancies.
• Managed service staff to ensure customer satisfaction and compliance with company policies.
• Developed and maintained relationships with customers, vendors, and suppliers.
• Monitored service performance metrics to identify areas of improvement.

• Plans driver routes daily.
• Monitored attendance and productivity for employees by maintaining accurate and updated records.
• Mentored, trained, and managed a team of 5 drivers, offering insight and direction, helping boost overall performance.
• Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
• Maintained current knowledge of all personnel in the field and all completed deliveries or delays.
• Improved operations by working with team members and customers to find workable solutions.
• Received and dispatched calls for emergency services.
• Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
• Updated records of driver locations, delays, and cancellations.

Managed drivers and company assets, ensuring best use and efficiency.

• Ensured that daily dispatch operations ran smoothly and efficiently.
• Scheduled, assigned, and monitored the work of dispatchers.
• Resolved customer complaints in a timely and professional manner.

Coordinated with foremen and project managers for material orders, equipment rentals, and training

• Maintained inventory of equipment, ensuring adequate stock levels and accurate records.
• Monitored condition of equipment and identified issues for repair or replacement.
• Conducted regular maintenance checks on equipment to ensure proper functioning.