Lloyd Chandler
Stanwood,WA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
20
20
years of professional experience
Work History
Pest Control Service Technician
Eco Shield Pest Solutions
10.2023 - Current
- Stayed up-to-date on industry regulations and advancements through continuous professional development opportunities such as workshops and conferences.
- Assisted in training new technicians on proper treatment methods and safety protocols, ensuring quality service delivery across team.
- Provided expert advice to clients regarding preventive measures against future infestations, leading to fewer callbacks and increased customer satisfaction.
- Streamlined service delivery by maintaining accurate documentation of treatments, client interactions, and follow-up appointments.
- Contributed to team success by sharing knowledge about new industry trends and best practices for pest management techniques.
- Collaborated with colleagues to develop innovative solutions for challenging pest infestations, increasing overall effectiveness of treatments.
- Completed detailed reports after each service visit, allowing for accurate record-keeping and streamlined billing processes.
- Contributed to a positive team environment by consistently providing support and encouragement to fellow technicians.
- Reduced callbacks for pest control services by effectively identifying, treating, and eliminating pests in a timely manner.
- Demonstrated adaptability by effectively managing time and resources to accommodate fluctuating workloads and changing client needs.
- Developed strong relationships with clients by providing exceptional customer service throughout each interaction.
- Maintained safety standards during all pest control treatments to ensure the well-being of clients, pets, and technicians.
- Applied pesticides to inside and outside of structures utilizing company protocols.
Landscape Maintenance Operations Manager
Choice Grounds Care
04.2016 - 06.2023
- Responsible for all existing accounts and entire operation of fine gardening department
- Monitor financials to ensure business growth and success
- Regular interaction and negotiation with contractors and vendors
- Assist in goal-setting, systems development, master planning, and business strategy
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Devised processes to boost long-term business success and increase profit levels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Increased profit by streamlining operations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Helped grow maintenance side of company from $400,000 to $2 million in annual sales and averaged 31% gross profit.
- Research and development of equipment improving efficiency and quality of services.
- Licensed in ornamental herbicides since 2008.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Created staff routing to greatly increase quality and efficiency of equipment and staff.
- Reduced turnaround time for project completion through effective resource allocation and team management
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly
Business Owner/Operator
B.E.L.L. Mowing Landscape Services LLC
04.2004 - 04.2016
- Managed operations to ensure that work performed was aligned with company vision and brand
- Carried out company hiring, training, staffing, team building, promotions, and terminations
- Worked on client acquisition and design process, adding value along way, right through to execution and job completion
- Monitored company financials and performance to maximize profit and minimize loss
- Continually sought out and implemented new sources of revenue which were aligned with company mission and vision
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Served as principal stakeholder over organization's complete operations.
- Led screening, hiring and staff scheduling to maintain compliance with group goals.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Stabilized company after previous owners death.
- Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations
- Ensured regulatory compliance by staying informed on industry standards and maintaining accurate documentation for audits
- Managed financial operations effectively by implementing stringent budget controls and regular financial reporting procedures
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly
Education
High School Diploma -
Stanwood High School
Stanwood, WA06.1994
Skills
- Operations Management
- Training & Staff Development
- Customer Service
- Policy and Procedure Implementation
- Efficiency and Effectiveness
- Project Management
- Staff Management
- Inventory Control
- Problem Solving
- Adjusting to Adverse Situations
- Crew Routing
Accomplishments
- Supervised team of 21crew members.
- Collaborated with team of 5 in the development of effective snow and ice removal.
- Earned the “Playhouse Landscape People's Choice” Award in 2012 for the SICBA Home and Garden Show.
- Saved the company approximately $10,000 by creating stand on snow plows for sidewalks.
- Saved the company approximately $30,000 by innovating equipment and processes for applying liquid ice melt.
- Helped develop a family culture within the maintenance department of Choice.
- Developed standard operating procedures for multiple tasks.
- Used Google Sheets to develop inventory tracking spreadsheets.
Timeline
Pest Control Service Technician
Eco Shield Pest Solutions
10.2023 - Current
Landscape Maintenance Operations Manager
Choice Grounds Care
04.2016 - 06.2023
Business Owner/Operator
B.E.L.L. Mowing Landscape Services LLC
04.2004 - 04.2016
High School Diploma -
Stanwood High School
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